Bancorp Security Operations Center Agent II 11pm-7:30am

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Responsibilities for the Bancorp Security Operations Center Agent II include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision. Responsibilities Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc., and handle emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc. Make outgoing phone calls and dispatch proper authorities. Operate all BSOC equipment and peripheral equipment under supervision. Interact with external and internal customers via telephone, email, and in person independently and promote a positive customer service atmosphere. Perform other duties as assigned, including specialized projects. Minimum Knowledge, Skills and Abilities Required High school diploma or equivalent, college degree preferred. Experience with 911 Dispatching or other Emergency Communications strongly preferred. Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision. Self‑motivated problem solver with demonstrated analytical skill set. Good organizational, multi‑tasking, and time‑management skills. Ability to work in a team environment. Demonstrated verbal and written communication skills, 30 wpm. Successful completion of 4‑week on‑the‑job training. Experience with Microsoft Office Suite. Working Conditions General office environment in a Central Station setting. Extended viewing of computer monitors/screens. Minimal domestic and international travel will be required. Shift: 11pm‑7:30am Location Cincinnati, Ohio 45202 Benefits and Compensation Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. Equal Employment Opportunity Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third