Inside Sales Representative

Job Description

Job Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. We are proud to represent products from leading manufacturing companies including 3M, Henkel Loctite, Momentive, Brady, Kimberly Clark, Ansell Edmont, and many others. We specialize in sales and service solutions to manufacturing companies in both OEM and MRO applications.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

The Inside Sales Representative (ISR) is a key position that has a vital role in contributing to the organization's revenue growth through expansion of accounts assigned to the Inside Sales group. This role requires successfully closing new sales opportunities through proactive outreach and cold calling efforts to achieve strategic sales growth targets. By leveraging their deep product and industry experience, the successful candidate will be expected to generate leads by up-selling and promoting R.S. Hughes’ products and services. Additionally, the ISR is responsible for maintaining and expanding existing customer relationships to maximize wallet share through effective communication, professionalism, and excellent service. This role is expected to adhere to all company policies and safety protocols. The ideal candidate manages their book of business from nose to tail — prospecting through invoicing — and brings the underlying skill set of a Sales Support or Operations Specialist, able to step in across quoting, pricing, order processing, and account setup whenever needed.

Core Responsibilities

• Generates revenue growth by soliciting and obtaining orders, understanding and interpreting customer objectives, providing product & services information to our customers in pursuit of maximizing wallet share with significant assigned business sector accounts.
• Assesses assigned business sector/ industry trends while identifying net-new sales
• Develops sales opportunities by researching and identifying ways to expand R.S. Hughes’ share of wallet in existing accounts, soliciting new or inactive accounts, building rapport, providing product information and explanations of S. Hughes’ services, and preparing quotations.
• Closes net-new opportunities within existing accounts and generating interest at new accounts through proactive phone calls, e- mails, and professional social media platforms such as LinkedIn.
• Owns full responsibility for revenue and gross profit growth across a customer portfolio comprised of key strategic business sector accounts.
• Develops accounts by evaluating customers’ buying history, suggesting related and new items, and explaining unique value propositions specific to each customer.
• Leverages our Front Customer Experience management system to promptly answer phone calls, e-mails, and other digital inquiries from key stakeholders within the established customer portfolio and new customers.
• Maintains and improves the quality of results by following established standards and recommending improved policies and
• Enhances job skill sets and knowledge by studying new product descriptions and participating in educational
• Utilizes CRM tools and other resources to track progress and improve revenue growth
• Draws on deep industry sector knowledge and professional skillsets to help guide/ mentor/ train less experienced team members.
• Collaborates with Customer Care to fill orders by transferring purchase orders to the Customer Care team, communicating expected delivery dates to customers, and solving problems when stock-outs occur.
• Manages a full book of business from prospecting through invoicing, applying working knowledge of quoting, pricing, sourcing, and order processing to keep every stage moving quickly and accurately.
• Prepares and manages customer quotes and bids, sourcing competitive pricing and lead times to convert opportunities into closed business.
• Builds and validates part numbers and product cross-references to support accurate quoting, ordering, and invoicing.
• Leads new account setup — including classification, terms, and coding — partnering with Credit & Finance to activate accounts quickly.
• Monitors order status and proactively communicates updates to customers, stepping in to process orders, resolve pricing or sourcing issues, and support Customer Care during overflow periods.
• Delivers against Key Predictive Indicator expectations – such as Opportunity Creation, Opportunities Won, and SKU Count
• Delivers against core business objectives – such as double-digit top line revenue growth and gross profit growth within established customer portfolio.
• Performs other job duties as

Basic Qualifications

• BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration, and
• 5+ years of industry sales experience required; or equivalent combination of education and experience.
• Working knowledge of, or willingness to learn, quoting, pricing/sourcing, order processing, and account setup procedures across the full sales-to-fulfillment cycle.

Skills That Will Make You Successful

• Truly motivated by sales: Fearless closer; Relentless prospector.
• Must meet sales growth goals
• A genuine relationship builder; Exceptional with
• Contributing to department and organizational goals by accepting ownership for accomplishing new and different requests as
• Continuous Always exploring opportunities to bring additional value to the role and the broader organization.
• Strong understanding – or desire to learn – winning sales processes and
• Strong understanding – or desire to learn – knowledge of industrial supplies products and
• Exceptional negotiation, de-escalation, and conflict resolution
• Excellent verbal and written communication
• Ability to manage multiple projects or tasks at once, without detrimental impact to core performance
• Ability to develop strategies and tactics informed by data and execute at a high
• Strong focus on customer relationships and customer
• Ability to thrive in a fast-paced environment and adapt to changing market conditions and customer
• Ability to work effectively with cross-functional
• Operationally versatile — comfortable managing quotes, pricing/sourcing, part number builds, and account setup independently when needed, in addition to core sales responsibilities.
• Strong technology skills
• Accurate and efficient with data
• Must be a beacon of professionalism

Compensation

Our merit-based salary/bonus program offers exceptional growth opportunities. We provide a comprehensive medical, dental, life insurance, wellness benefit, short term disability plan, paid vacation, and a 401(k) retirement savings plan, and an Employee Stock Ownership Program (ESOP), where employees are eligible after 30 days of service. 

Compensation for this non-exempt role is up to $23 to $25/ hour DOE.