Senior Data Services Associate

Role Description

As a Senior Data Services Associate (Authorizations Specialist) on the MRR team, you’ll own the preauthorization workflow for insurance-eligible orders. Your work directly impacts order progression and customer timelines by ensuring insurance approvals are secured and documented accurately.

• Become a subject matter expert in authorization workflows, payer requirements, and internal systems.
• Review and process orders to ensure accurate documentation and progression.
• Work within defined workflows and performance standards, handling a high volume of authorizations per shift.
• Maintain strong accuracy and documentation quality.
• Perform structured and repetitive tasks with high impact, where precision, speed, and clean data are critical.

Qualifications

• 2 years of experience in insurance authorizations, insurance verification, healthcare operations, revenue cycle, or high-volume data processing roles.
• Experience requesting and tracking insurance preauthorizations across multiple payer portals and communication channels.
• Strong working knowledge of documentation requirements for payer submissions.
• Proven ability to manage production-based performance expectations and daily output targets.
• Highly accurate data entry skills with minimal documentation errors.
• Experience working within structured order management or case management systems.
• Strong written and verbal communication skills.
• Ability to work autonomously while collaborating with cross-functional teams.

Requirements

• Request and track preauthorizations for insurance-eligible orders in alignment with payer requirements.
• Upload authorization details into the order processing platform and attach documentation to the correct order and patient record.
• Update order status to continue processing upon approval or cancel appropriately if authorization is denied or not obtained.
• Validate active insurance status at final API check prior to order progression.
• Process inbound faxes related to authorization documentation and ensure proper system attachment.
• Conduct outreach to customers when insurance coverage is nearing expiration, when applicable.
• Meet or exceed daily production targets while maintaining high documentation accuracy.
• Minimize downstream rework by ensuring clean data entry and complete documentation.
• Escalate payer-related discrepancies, missing documentation, or API mismatches to the appropriate team lead.
• Collaborate with internal teams to support workflow continuity and optimize processes.
• Support additional operational workflows when queue stability allows, completing cross-training and assisting other teams as needed.

Benefits

• Impact-driven work environment.
• Opportunity to grow and achieve the company's purpose.
• Supportive team culture that values authenticity, curiosity, and dynamism.