Crisis Support Staff On Call for South Bend YWCA and Elkhart Safe Haven

Do you want a career that makes a difference? As the YWCA North Central Indiana's
Crisis Support Staff, you can help change the world for women and children in
our community who are striving for better lives. YWCANCIN is the leading emergency shelter
provider and services to domestic violence and sexual assault victims. Our programs help victims
survive abuse and build safer, happier healthier futures. We would love for you to be a part of our
incredible team that makes a difference in thousands of people's lives each year.

On-Call Employees have the ability to work a flexible schedule that is conducive to their current responsibilities, so if you are looking for a 2nd job or you're a student, who needs schedule flexibility, this position may be for you! Both shelters operate 24/7, so there are plenty of diverse schedule options availability. Maybe just covering a full-time employees vacation or regularly working a certain shift each week. Flexibility, flexibility, flexibility!!!

Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.

Essential Duties

• Answer incoming crisis calls

• Conducts intake of domestic violence clients

• Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list

• Process intake of new clients and clients exiting the program

• Monitor and respond to activity at entry doors

• Provides information and referral for telephone callers and residents

• Communicates information concerning client matters to appropriate staff

• Watches security cameras

• Provides the initial orientation for women entering the program and goes over policies and rules as a backup to Crisis Desk Specialists.

• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.

• Does laundry on an as-need basis.

• Monitors client laundry, ironing and room cleaning activities.

• Monitors clients' assigned chores and makes sure they are completed.

• Maintains linen closet and pantry in an orderly manner.

• Cross-trains with Crisis Desk Specialists so that backup on the front desk will be provided.

• Circulates on first and second floors, interacts with clients and reports issues to clients' Case Manager, when appropriate.

• Resolves client problems when necessary.

• Informs supervisor when toiletries inventory is low.

• Enters information in log book at front desk and in Crisis Floor Specialist's office as appropriate

• Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.

• Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.

• Supervises all meal and snack activities in the cafeteria.

• Performs other duties as assigned.

• Calls on-call supervisor with necessary guidance and change of schedule changes.

Knowledge and Ability

• Ability to work well with people and make decisions in emergency situations

• Ability to maintain accurate records

• Ability to work as part of a team

• Ability to follow instructions and complete assignments

• Ability to assess client needs and well-being

• Knowledge of women's issues

Education and Experience

• High school diploma/GED required. Associates/Bachelor's Degree preferred.

• Experience working with women and children in a social service setting desirable.

Physical/Mental Essential Requirements

• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.