Claims Manager

Claims Recovery Manager

Project Resources Group (PRG) is seeking a Claims Recovery Manager. This in-office position is responsible for the day-to-day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC).

Key Responsibilities

• Drive recovery team accountability for recovery performance, liquidation improvement, and productivity
• Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country
• Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached.
• Use metrics and statistics to analyze trending and performance, and develop and maintain KPI's for both sustainability and departmental growth
• Recommend and implement process improvements
• Be a motivating presence in a dynamic and fast-paced commission-based environment
• Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
• Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
• Conduct account audits, queue analysis and communicate results to supervisors and team members
• Develop and implement strategies to improve client satisfaction
• Facilitate settlement and escalation requests from recovery team with clients and third-party business partners, and interpret data and results to clients in regularly scheduled client meetings
• Ensure operations comply with applicable laws, regulations, and company policies, and promptly escalate material risks, incidents, or compliance issues to the director
• Collaborate regularly with other branches within the OPD department to resolve complex issues and streamline processes with the shared goal of departmental growth
• Help train and develop new recovery agents, supervisors and other staff members of the OPD Recovery Team
• Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership

Minimum Qualifications

• 3+ years of experience required in leadership/management role
• 5+ years previous industry experience
• Bachelor's Degree
• Proficiency in Microsoft Office Suite
• Must pass pre-employment screening
• Ability to travel
• Ability to work varied days and hours

Preferred Qualifications

• Previous experience in recovery, collections, construction, insurance or finance industry
• Possess the ability to handle a high stress environment
• Experience with risk management and compliance

Critical Competencies

• Strong personality with natural leadership skills
• Impeccable communication skills, both verbal and written
• Forward thinking managerial skills with an ability to identify potential issues ahead of time and collaborate with peers to minimize damage points
• Calm temperament in a fast-paced environment and the ability to view the big picture and navigate complex situations logically with an analytical eye
• Superlative organizational and planning skills
• Maintain a positive and professional image when representing the company at all times with an unquestioned level of integrity
• Strong organizational, interpersonal, presentation, and collaborative skills to work effectively with other teams throughout the line of business and organization

Compensation and Benefits

We offer a competitive compensation package ($150,000 - $200,000). Along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available