Senior Trust Advisor

Senior Trust Advisor

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The Senior Trust Advisor will provide expertise and fiduciary thought leadership, delivering high-quality fiduciary solutions to clients. This role involves managing personal trusts, ensuring compliance with legal and regulatory requirements, while identifying new and fostering strong existing fiduciary client relationships. The Senior Trust Advisor partners closely with the Private Bank team to support regional growth strategies and deepen client relationships by providing fiduciary advice that aligns with the client's financial goals and objectives.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential duties and responsibilities:

• Serve as a trusted advisor by developing close, personal relationships with clients and their families, integrating technical fiduciary components with each client's unique personal situation and values.
• Anticipate clients' Private Bank service offering needs and coordinate with Private Bank and One Bank partners along with external advisors.
• Actively participate with the Private Bank team by providing support related to expanding and deepening existing relationships.
• Actively participate with the Private Bank team to support new trust business; participate in client presentations, as requested, and serve as subject matter expert concerning fiduciary strategies.
• Understand existing client relationships and create trust optimization strategies to expand and deepen relationships, such as regular estate plan reviews, client meetings, and best practice advice.
• Oversee the administration of complex trust accounts, ensuring compliance with trust documents, legal requirements, and company policies.
• Responsible for the review and interpretation of estate planning documents, timely and accurate administration of trust income and principal.
• Possess strong technical understanding of complex fiduciary documents and strategies.
• Coordinate appropriate Private Bank resources, as needed-- including the tax liaison team, operational support, in-house legal counsel and leadership, to ensure proper fiduciary responsibility is maintained.
• Manage the due diligence process on all new fiduciary appointments, including reviewing all critical documents to ensure a complete understanding of client needs and the bank's ability to meet those needs.
• Play a key role in overall client satisfaction and retention.
• Identify at-risk clients and proactively work to resolve all client issues to drive retention.
• Maintain accurate and up-to-date records of all trust activities.

Minimum knowledge, skills, and abilities required:

• Bachelor's degree in Finance, Accounting, Law, or a related field. Advanced degree or professional certification (e.g., CTFA, CFP) preferred.
• Minimum of 8-10 years of experience in trust and estate administration, with a proven track record of managing complex trust relationships.
• Strong knowledge of trust and estate laws and regulations as well as industry standards and practices.
• Demonstrated ability to advise and deliver on complex fiduciary strategies.
• Demonstrated proficiency in exercising fiduciary judgment and discretion.
• Excellent interpersonal and communication skills to deliver best-in-class client experience.
• Ability to work in a team-oriented/matrix environment.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite.
• High ethical standards and a commitment to fiduciary responsibility.
• Exhibits a sense of urgency and continuous improvement mindset.

Location -- Grand Rapids, Michigan 49503