QUALITY ASSURANCE MANAGER - Binghamton University - Binghamton, NY

Salary:

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Make an impact. Protect quality. Elevate the dining experience.

Compass Group at Binghamton University is searching for a passionate, detail-driven Quality Assurance Manager to champion food safety, sanitation excellence, and operational compliance across our vibrant campus dining program. If you’re energized by hands-on problem-solving, coaching teams, and upholding the highest safety standards in a fast-paced food service environment, this role is for you.

Drive a Culture of Safety & Excellence

Promote and reinforce food safety, occupational safety, and QA best practices across campus dining operations.
Support investigations for food safety incidents, workplace injuries, and guest complaints—ensuring timely follow-up, documentation, and resolution.

Lead Quality Oversight & Compliance

Conduct monthly sanitation and quality audits at unit level.
Track and analyze QA and safety audit scores; partner with leadership to implement action plans.
Ensure all QA documentation is complete, accurate, and always audit-ready.
Hold teams accountable for proper execution of food safety and safety standards.

Coach, Train & Elevate Teams

Provide QA training for hourly and salaried associates.
Continually verify team competency; recommend disciplinary action where appropriate.
Work closely with managers and chefs to develop improvement plans and sustain corrective actions.

Collaborate & Communicate

Liaise regularly with clients, senior leadership, chefs, and campus dining managers on all QA initiatives.
Participate in external audits and lead internal inspections.
Deliver clear written feedback following audits and inspections.
Produce quarterly QA dashboards highlighting trends and compliance for client QBRs.

Champion Operational Safety Programs

Maintain occupational safety logs and safety boards.
Ensure full compliance with Compass Group safety standards, including QSI and MFSI requirements.
Preferred Qualifications

We’re seeking a QA professional with strong technical expertise and a passion for food safety:

Bachelor’s degree (Food Science, Food Technology, Environmental Science, Nutrition/Dietetics)
Plus: minimum 2 years of experience, with at least:
1 year in food protection
1 year in foodservice or retail food operations involving monitoring of food safety practices
OR
Associate’s degree in a related science field
Plus: minimum 4 years of experience, including:
1 year in food protection
3 years in foodservice or retail operations

Required Certifications:

ServSafe
HACCP

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1570877

Chartwells HE 

KRISTINA MCCARTHY 

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