Service BDC Representative - Group 1 Toyota Rivertown

About Us: Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview:

We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email.  .

 

In addition to competitive pay, we offer our associates the following benefits:

• Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows".

• Career Growth: Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant.

• Full Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off.

• Perks: Employee discounts on vehicle purchases, parts, and service repairs.

Responsibilities:

• Lead Response: Respond to all service inquiries and website leads within minutes.

• Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.

• Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.

• CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.

• Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.

• Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Qualifications:

• Experience: Previous experience in a call center, dealership, or high-volume customer service role is highly preferred.

• Tech Savvy: Skilled in using CRM software, Microsoft Office, and Xtime.

• Communication: Elite phone etiquette and the ability to follow professional scripts while remaining personable.

• Resilience: A "can-do" attitude and the ability to handle customer objections with empathy.

• Availability: Monday-Friday 9-6, Saturday 9-7, including rotating Saturdays

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.