Utility Permit Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Utility Permit Specialist Full Time Service Worker Sandy Springs, GA, US 7 days ago Requisition ID: 1619 Salary Range: $36.28 To $41.00 Hourly Public Works Department | Onsite/In-Person Help Keep Sandy Springs Connected The City of Sandy Springs is seeking a customer-focused and detail-oriented Utility Permit Specialist to join our Public Works team. In this vital role, you'll serve as the primary point of contact for utility permit applicants, ensuring utility projects move efficiently from application through approval while protecting the City's infrastructure and maintaining high standards of service. If you enjoy working with people, solving problems, coordinating projects, and making a meaningful impact on your community, we'd love to hear from you. What You'll Do Reviewing utility permit applications for compliance with City standards, specifications, and applicable codes. Managing permit workflows using the City's permitting software, including routing reviews, documenting comments, and processing approvals. Serving as the primary liaison between Public Works and utility contractors, engineers, developers, and residents. Providing technical guidance and outstanding customer service regarding permit requirements and application processes. Coordinating and tracking citizen service requests related to utility operations. Performing field inspections to verify compliance with approved plans and City standards. Documenting inspections, customer interactions, and permit activity with accuracy and attention to detail. Monitoring permit fees and ensuring proper processing and documentation. Assisting with the development of Standard Operating Procedures (SOPs) and customer service improvements. Preparing reports, correspondence, and operational documentation for department leadership. Supporting emergency response operations, severe weather events, and participating in an after-hours on-call rotation as needed. What We're Looking For The ideal candidate is organized, collaborative, technically proficient, and committed to exceptional customer service. Successful candidates will have the ability to manage multiple priorities while communicating effectively with internal departments, contractors, utility providers, and the public. Minimum Qualifications Associate's degree or four (4) years of experience in utilities, construction, permitting, customer service, or a closely related field; or an equivalent combination of education and experience. Valid Georgia driver's license with the ability to safely operate a City-owned vehicle. Preferred Skills & Experience Experience with permitting, construction, utility operations, or municipal government. Strong customer service and conflict resolution skills. Excellent written and verbal communication abilities. Strong organizational skills with the ability to prioritize competing deadlines. Experience using permitting software and Microsoft Office applications, including Word, Excel, and PowerPoint. Ability to work independently while collaborating effectively with diverse teams and stakeholders. Attention to detail and commitment to maintaining accurate records and documentation. Work Environment This position is primarily office-based with regular field visits to perform inspections and verify permit compliance. The role requires occasional lifting of up to 50 pounds, operation of a City-owned vehicle, and participation in emergency response activities and rotational after-hours on-call assignments. Why Join the City of Sandy Springs? At the City of Sandy Springs, you'll have the opportunity to make a lasting impact on one of Georgia's most vibrant communities while working alongside dedicated public servants committed to excellence. Perks & Benefits Competitive salary Medical, Dental & Vision Insurance City-paid Life Insurance, Short-Term Disability & Long-Term Disability Employee Assistance Program (EAP) 10 Paid Holidays plus 1 Floating Holiday Paid Vacation and Sick Leave Tuition Reimbursement (up to $5,250 annually)* Retirement Benefits: City contributes 12% to your 401(a) retirement plan City matches up to 5% of employee contributions to the 457(b) plan Identity Theft Protection On-site Employee Fitness Center FirstNet Cellular Discount Program Equal Opportunity The City of Sandy Springs is proud to be an Equal Opportunity Employer. The City is committed to providing equal employment opportunities to all qualified applicants and employees and complies with the Americans with Disabilities Act (ADA). Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and during employment. Due to the number of job applications received, we are unable to accept phone calls or emails regarding the status of applications. Each applicant will receive notification at the time of applying and when a hiring decision has been made. Monday - Friday 8a-5p, with on-call/emergency operations. #J-18808-Ljbffr