Host/Hostess - Cole's

Job Description

Job Description

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary: 

The Host position will primarily greet and assist Guests in a positive, welcoming and professional manner. The Host will anticipate guests’ needs, and respond appropriately with a sense of urgency. They will also maintain a proactive approach to solving any guest’s questions or problems. Finally, the Host will bid farewell to guests, using their name when known, and encourage them to return to the establishment.

Job duties include; although are not limited to:

• Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs
• Assisting in providing analytical support and decision making tools to leadership team to help exceed desired business results
• Working as a team and effectively communicating with management, chef and service staff in order to fulfill and address any issues or needs requested by guests and or other Associates
• Greeting and seating guests and controlling the flow of guests coming into the restaurant, bar and lounge while under pressure. 
• Answering telephones and directing calls where necessary
• Overseeing daily restaurant reservations, pre-assigning seating where necessary, and communicating with management, service staff and chefs and special guest needs, requests, and VIPS

• Previous hotel or restaurant experience preferred
• Must be have strong communication skills and ability to multi-task is required
• Must be able to read and write in English proficiently
• Ability to follow directions well, make quick decisions, and keep organized while under pressure
• Previous exposure to high volume restaurant environment preferred
• Basic computer skills and experience with computer based reservations systems preferred
• Must be able to operate a multi-line telephone
• Must have a positive attitude, be self-motivated, polite, energetic and a willing learner
• Ability to work flexible hours to include nights, weekends and holidays.

Physical Demands: 

• Work tasks are performed indoors and outdoors. 
• Must be able to bend, stoop, squat and stretch to fulfill tasks. 
• Requires manual dexterity, grasping, writing, standing, walking, repetitive motions, bending, and climbing. 
• Must be able to stand and exert well-paced mobility for up to 8 hours in length. 
• Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware, up to 50 lbs. 
• Must be able to push and pull carts and equipment weighing up to 50 lbs. on a regular and continuing basis. 

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.