Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

Grand Prairie, TX

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets . The Usher/Ticket Taker is also responsible for greeting guests , assisting guests with finding their seats , controlling access points, and assist ing guests when issues/problems arise .

Job Responsibilities

• A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) .
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information .
• Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements.
• Display a calm and attentive deme anor when rectifying issues with guests .
• Check and scan guest tickets upon entry to the facility/venue or section . Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries .
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager .

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of0-1 y ears ofrelated work experience
• Able to work efficiently in a fast-paced environment
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strongcommitment and willingness to provide excellent customer service
• Maintain a neat, clean andprofessionalappearance
• Possess strong interpersonal and communication skills
• Sound judgement; abletomake sound decisions
• Available to work evenings, weekends, and holidays

Pay Scale: $13.50 - $17.00 p/h

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits : Part-time: This position may be eligible for benefits (ACA qualification)

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.

AEG Custom Demographic Questions (US)

It is AEG's policy to prohibit unlawful discrimination against any employee or applicant for employment based on any legally protected characteristic, such as race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information or condition, or any other basis prohibited by applicable law. AEG is committed to recruiting, hiring, training and promoting qualified persons to all job positions and to administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations, training, education, and social and recreational programs, in a non-discriminatory manner consistent with this policy. Applicants and employees will be evaluated based on legitimate, nondiscriminatory factors, such as their ability, competence and performance of the essential functions of their positions.