Customer Service Representative / Account Rep
$23 per hourRemX
Job Description
Job Description
Customer Service Representative / Account Rep
Los Angeles, CA 90045
$23.00/hour
Monday-Friday | 7:30 AM - 4:30 PM (on-site)
Contract-to-Hire
Join a growing company in the beauty and cosmetics industry! We're seeking a customer-focused professional to support customers and franchise partners with order inquiries, account support, shipping updates, and product-related questions.
Responsibilities
- Assist customers with order status, shipping updates, returns, and account inquiries.
- Respond to questions regarding products, pricing, promotions, and inventory availability.
- Track shipments and provide timely follow-up on delivery issues.
- Maintain accurate customer and order information within company systems.
- Partner with operations, logistics, and sales teams to resolve customer concerns.
- Document customer interactions and provide exceptional service via phone and email.
Qualifications
- 2+ years of customer service, customer support, order processing, or account management experience. ( no call center, must have dealt with repeat customers handling orders)
- Strong communication and problem-solving skills.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience with CRM, ERP, e-commerce, or order management systems preferred.
- Detail-oriented with the ability to multitask in a fast-paced environment.
Vacancy posted 3 days ago
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