Inside Sales Representative

Job Description

Job Description

Inside Sales Representative

Location: Syracuse, NY (Headquarters)
Salary Range: $50,000 - $65,000 per year, plus commission and incentive opportunities
Schedule: Full-Time, On-Site

Join a Growing Print & Marketing Solutions Company

Dupli Envelope and Graphics is a privately held, family-owned leader in the printing and marketing industry. For decades, we've helped colleges, universities, financial institutions, healthcare organizations, manufacturers, and businesses nationwide bring their brands to life through innovative print, promotional, apparel, direct mail, and fulfillment solutions.

With facilities in New York, Connecticut, and Pennsylvania, and a robust online ordering platform, Dupli processes thousands of customer orders every week while maintaining a commitment to exceptional service and long-term customer relationships.

We are seeking a motivated, energetic, and customer-focused Inside Sales Representative to help drive new business growth while supporting and expanding existing customer relationships.

Position Overview

The Inside Sales Representative will be responsible for identifying new business opportunities, developing customer relationships, generating quotes, following up on sales opportunities, and collaborating with internal teams to deliver outstanding customer experiences.

This role is ideal for someone who enjoys prospecting, relationship building, problem-solving, and helping customers find solutions that support their business goals.

Key Responsibilities

• Generate new business through outbound prospecting, networking, email campaigns, and inbound lead follow-up.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify opportunities to cross-sell and upsell Dupli's products and services.
• Prepare and present pricing, estimates, and sales proposals.
• Follow up on quotations and sales opportunities to maximize conversion rates.
• Enter customer orders accurately into company systems and provide customers with timely updates regarding order status, production schedules, shipping information, and delivery timelines.
• Collaborate with estimating, production, and operations teams to ensure customer satisfaction.
• Maintain accurate customer and prospect information within CRM systems.
• Conduct account reviews and identify opportunities for growth.
• May assist with trade shows, marketing campaigns, and customer outreach initiatives.
• Meet or exceed established sales goals and performance metrics.
• Stay informed on industry trends, products, and competitive offerings.

Products & Services You'll Sell

• Commercial Printing
• Envelopes
• Direct Mail Services
• Marketing Collateral
• Booklets & Brochures
• Promotional Products
• Corporate Apparel
• Sticky Notes & Adhesive Products
• Fulfillment & Warehousing Solutions
• Online Ordering Programs

QualificationsRequired

• 2+ years of sales, customer service, account management, or business development experience.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and follow-through.

Preferred

• Experience in printing, promotional products, apparel, direct mail, manufacturing, or related industries.
• Experience preparing estimates or quotations.
• CRM experience (Salesforce experience a plus).
• Bachelor's degree in Business, Marketing, Communications, or related field.

What Makes You Successful

• Self-motivated and goal-oriented.
• Comfortable making outbound sales calls and developing new business.
• Curious and eager to learn customer needs.
• Strong problem-solving abilities.
• Team-oriented with a positive attitude.
• Able to build trust and long-term customer relationships.

Compensation & Benefits

• Competitive base salary of $50,000 - $65,000 per year
• Commission and performance-based incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Employee Assistance Program
• Professional Development Opportunities
• Family-Owned Company Culture

Core Beliefs

• Everybody Counts - 'If you want to fix a problem, ask the person doing the job.'
• Positive Attitude - 'Whether you think you can or you think you can't… you are right.'
• Ownership - Taking responsibility at both the individual and company level is fundamental.
• Fun - Life is too short not to enjoy what you do.
• Continuous Improvement - We always strive to be better.

Why Dupli?

At Dupli, you'll join a company that combines the stability of a long-standing industry leader with the innovation and growth mindset of a modern marketing solutions provider. We invest in our employees, encourage career growth, and provide the tools and support necessary to succeed.

If you're looking for an opportunity to grow your sales career while making a direct impact on customer success and company growth, we'd love to hear from you.

Apply today and help us create more with print.

Equal Opportunity Employer

Dupli Envelope & Graphics is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.