Director of Operations

Director of Operations Healthcare

Location: Southfield, MI (On-site | Potential Travel)

Lead with Purpose. Build the Future of Healthcare in Michigan with EPIC Health

At EPIC Health, we're on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Texas, we're looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region.

This is a unique growth opportunity. During the initial market-entry phase, the Director of Operations will serve as a hands-on operational leader, performing Business Administrator and/or District Manager responsibilities as needed to establish strong clinic operations. As the state expands, the position will evolve into a traditional Director of Operations role with broader strategic oversight.

What You'll Do

Strategic Leadership & Market Expansion

• Lead the development and execution of operational strategy for EPIC Health's Texas market.
• Partner with executive leadership to build and scale clinic operations across Houston and surrounding areas.
• Support new site launches, including staffing models, workflows, and operational readiness.

Operational Oversight

• Oversee day-to-day operations across one or multiple clinic locations.
• Ensure efficient workflows, optimal staffing, and high-quality patient care delivery.
• Implement and standardize processes as the organization grows in Texas.

Michigan Compliance & Regulatory Management

• Ensure compliance with Michigan healthcare regulations.
• Maintain readiness for audits, inspections, and payer requirements in the Texas market.

Financial Management

• Develop and manage budgets, monitor performance, and drive operational efficiency.
• Identify opportunities for cost optimization and revenue growth while maintaining care quality.

Quality & Performance Improvement

• Establish and monitor KPIs related to patient outcomes, satisfaction, and operational performance.
• Lead continuous improvement initiatives to enhance care delivery and clinic efficiency.

Team Development & Culture Building

• Recruit, train, and develop high-performing clinical and administrative teams in a new market.
• Build a strong, mission-driven culture aligned with EPIC Health's values.
• Provide ongoing leadership, coaching, and performance management.

Stakeholder Collaboration

• Build strong relationships with providers, staff, and external partners across Texas.
• Collaborate cross-functionally with corporate teams to ensure alignment and successful expansion.

Technology & Infrastructure

• Support implementation and optimization of EHR and operational systems.
• Help establish scalable infrastructure to support multi-site growth.

Risk Management

• Identify and mitigate operational risks in a new and evolving market.
• Develop and enforce policies and procedures to ensure compliance and organizational integrity.

What You Bring

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (Master's preferred).
• 57+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred.
• Experience in clinic startup, expansion, or turnaround environments is highly desirable.
• Strong knowledge of healthcare regulations and compliance requirements (Texas experience preferred).

Skills & Competencies

• Proven ability to build and scale operations in a new market.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and organizational abilities.
• Experience managing cross-functional teams and complex projects.
• Proficiency in EHR systems, data analytics, and Microsoft Office Suite.

Preferred

• Experience in Michigan healthcare operations or similar regulatory environments.
• Certification such as FACHE or CMPE.
• Background in primary care, value-based care, or multi-specialty operations.

Why Join EPIC Health?

What We Offer

• Competitive Salary & Benefits Reflecting your leadership and impact.
• Growth Opportunity Be a key leader in expanding EPIC Health into a new state.
• Mission-Driven Culture Work alongside a team committed to transforming patient care.
• High Impact Role Directly shape operations, teams, and patient outcomes in Texas.

Ready to Build Something EPIC?

If you're a driven operational leader ready to help launch and grow a healthcare organization in Texas, we want to hear from you.

Apply today and be part of building something truly impactful at EPIC Health.