Contents Manager (Emergency Services Department)-Melbourne

Job Description

Job Description

About Us

Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing — always.

We are currently hiring a  Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you!

What You’ll Do:

As the Contents Manager, you will lead a team responsible for:

• Pack-outs and pack-ins of personal property

• Contents cleaning, including ultrasonic and deodorization

• Inventory control and storage coordination

• Customer communication and satisfaction

• Insurance adjuster coordination and documentation

• Use of industry software (Encircle, RMS) to manage contents projects

• Leading crews and maintaining high standards of quality and care

Key Responsibilities:

• Lead and supervise pack-out/pack-in crews

• Train staff on packing, wrapping, and documentation standards

• Ensure accurate inventory and chain-of-custody tracking

• Maintain cleanliness, organization, and safety in the contents area

• Communicate clearly with customers, adjusters, and team members

• Secure signed Work Authorizations and AOBs

• Manage project timelines, job budgets, and storage logistics

• Ensure compliance with IICRC and company standards

What You Bring:

• Experience in contents, moving, or restoration work (preferred)

• Familiarity with Encircle and/or RMS (Restoration Management Software)

• Strong leadership and team management skills

• Excellent communication and customer service skills

• Ability to lift 50+ lbs and perform physical labor

• Comfortable working in post-disaster environments (fire, water, mold)

• Valid driver’s license and clean driving record

• Forklift experience (we provide certification if needed)

• IICRC Certification (preferred, not required)

What We Offer:

• Competitive pay (based on experience)

• Performance bonuses

• Company vehicle for job site travel

• Health, dental, vision insurance

• Paid time off (PTO)

• Opportunities for growth and advancement

• Certification and training reimbursement

• Supportive, team-focused environment

Ready to Make a Difference?

If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!