Decedent Operations Specialist

General information

Ref # 22349

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

This role is responsible for accurate and timely handling of all Decedent claims. This includes estate and beneficiary payouts, existing customer estate applications and maintenance requests, as well as the accurate disposition of deposits involving deceased account holders. Candidate will have direct customer contact and must be able to demonstrate empathy while providing superior customer service.

The Work Itself

• Serve as a primary contact for the resolution of cases involving the disposition of deposits involving deceased account holders.
• Responsible for accurate and timely handling of all claims, maintenance requests, account openings and account closures.
• Interact with the Customer Contact Center, Ally Bank customers, as well as non-customers.
• Interact with Loss Prevention Team on suspicious transactions
• Interact with various departments within operations to remediate customer issues and discover solutions for case resolution.
• Recommend procedure/policy changes needed to avoid risk to the bank and improve the customer experience.
• Ensure Ally Bank complies with applicable regulations and statutes
• Proven understanding of Ally Bank’s products and services
• Provide support to other Deposit Operations teams as needed
• Located in Lewisville, TX
• Hybrid schedule: 2 days in office, 3 days work from home
• Work hours: Tuesday - Friday 9 am - 6 pm CST, Saturday 8 am - 5 pm CST

The Skills You Bring

• 3+ years' experience in financial services preferred.
• Bachelor Degree or the equivalent combination of education and experience.
• Ability to manage multiple projects and assignments.
• Able to prioritize and meet deadlines.
• Ability to work independently with minimal supervision.
• Microsoft Office - Excel and PowerPoint

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 47840

Experienced: 61250

Expert: 75000

Incentive Compensation: This position is eligible to participate in our annual incentive plan