General Manager (GM) - Warehouse

Warehouse General Manager (GM) Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we’re revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We’ve been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world’s next great consumer brand. We are building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters. We transform lives by being customer‑first. We demand excellence, embrace challenges, and think differently to find better solutions. Responsibilities Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operational goals. Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping. Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met. Inspire, develop, and support your direct reports and warehouse associates. Connect your team to our vision and bring focus & intention to delivering on our stated goals. Recruit, interview, and onboard new team members to build an exceptional team. Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs. Continuously find ways to do things more effectively, ask client‑centric questions, share their learnings with others, and work through challenges and obstacles. Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes. Operational Areas Outbound: manage every aspect of the outbound shipping process, including picking, folding, and shipping orders. This team is also responsible for processing client exchanges. Returns: ensure that all returned items are of highest quality before being placed back into inventory to delight another client. New Merch: receive new inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory. Support: enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly. Minimum Qualifications Proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slide) and love learning new systems. Four‑year degree or equivalent professional experience. Exceptional people manager with 8+ years leading other people managers of large teams (30‑250). 100% in person role. Must be able to work in our South San Francisco warehouse. Comfortable delivering frequent written and oral feedback. Eligible to work in the United States. Other Qualifications Thrives in fast‑moving environments where you will move quickly. Energetic and ready to be on‑the‑go – leading your team from the floor for 8 or more hours per day. Strong problem‑solving skills with the ability to think analytically while working in a fast‑paced startup environment. Expert in navigating, utilizing, and teaching various platforms including Front, Zendesk, Airtable, and Stripe. Entrepreneurial mindset: comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes. Expertise in verbal and written communication with internal and external stakeholders. Previous experience working in ecommerce or a tech startup is a plus. Must be able to wear many hats with a hands‑on, ready‑to‑go attitude. Must be flexible and accept change readily with a driven and positive mindset. Eager to learn and excited to help build a company from the ground up. Able to translate client experience communications into recommendations and actionable items. Why You’ll Love Working at Short Story Work at an early‑stage startup, build culture, and have an outsized impact on our company and society. Be a key part of the company with the ability to make high‑impact decisions. Opportunity to try new things. We deeply believe in giving people the opportunity to venture into new areas. We are a successful, fast‑growing startup solving problems that have not been solved before and reinventing fashion for an underserved segment. We are a group of smart, passionate hustlers with a wealth of diverse experiences. We are motivated by unique challenges and opportunities. We are our own customers; many of us on the team are petite women who love our products. We are driven by the mission of helping petite women find their perfect fit so they can dress with total confidence. Compensation & Benefits Attractive early‑stage compensation package including equity. Medical, dental, and vision benefits. 401k with company match. Flexible PTO policy. Catered lunch on Fridays and company events. Employee discount on merchandise. Opportunity to work at a Y‑Combinator‑backed startup alongside a dedicated and experienced founding team. Compensation Range: $125K – $170K Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics. #J-18808-Ljbffr SupportFinity™