Animal Support Center Admin & Customer Care Specialist

Description

SUMMARY

Contributes to Columbus Humane’s mission and vision by ensuring an exceptional customer experience for clients visiting Columbus Humane in the Animal Support Center. Serves as the administrative and customer service representative for clients admitting animals to Columbus Humane, counseling pet owners through the many options for services for their beloved pets and providing lost pet assistance to members of the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Thinks, communicates, and acts in the best interest of Columbus Humane and our human and animal clients at all times; models our mission and values in all job-related functions. Serves as primary administrative assistant and customer care provider for Columbus Humane clients in the Animal Support Center. Schedules appointments and coordinates calendar. Updates contact information and updates/maintains versions of approved Columbus Humane forms for internal and external use. Identifies customers’ needs, clarifies information, and provides solutions and/or alternatives. Openly discusses the animal’s history and behavior to create an intake memo in PetPoint which will help pathway planning. Educates and informs clients about available options and programs including spay/neuter programs, veterinary services, food distribution, behavioral and training assistance. Counsel clients to provide compassionate, accurate and humane education regarding companion animals, community programs/resources, and direct clients to appropriate organizations when needed. Handles incoming calls transferred from Columbus Humane call center that require Animal Support Center appointment scheduling/counseling. Completes financial transactions in a clinic setting that include handling cash and credit cards as well as balancing a cash drawer. Assists with administrative tasks, including, but not limited to, conducting status checks in Pet Finder/Pet FBI, email correspondence, photos, providing updates to the shelter software, offering (if appropriate), adding, and initiating DNE callbacks, restocking/copying forms. At the discretion of the Foster and Rescue Coordinator, facilitate the pickup of foster animals and supplies, generating applicable contracts, scheduling recheck appointments, and other tasks related to the foster process. Assists with cleaning and stocking of supplies in the Animal Support Center. Promotes communication and cooperation between Columbus Humane departments. Provides staff and volunteers with guidance and promotes professional development. Works closely with the Veterinary Services Department to ensure accurate communication of information regarding an animal’s health and behavior. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Assists in supervising assigned volunteers as needed. Requirements

QUALIFICATIONS

High school diploma or equivalent. Demonstrated experience in customer service, prior experience working with animals preferred. Ability to handle difficult or sensitive situations and always keep confidentiality. Excellent communication skills, both verbal and physical. Basic computer skills; comfortable learning and navigating new software systems. Must possess a valid driver’s license and insurable driving record. Passionate belief in Columbus Humane’s vison, mission, and values. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to foster a collaborative team approach to solving challenging situations.

**1 WEEKEND DAY REQUIRED**

PHYSICAL DEMANDS

At times required to lift to 50 pounds with reasonable accommodation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed in a normal shelter setting including exposure to hazardous chemicals and potential of exposure to parasites and infectious diseases that can be carried and transmitted by animals. Columbus Humane is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees #J-18808-Ljbffr Columbus Humane