Patient Financial Services Specialist - Guaynabo PR

Job Description

Job Description

The Patient Financial Services Specialist is responsible for managing patient financial services, processing expense certifications, recording payments, maintaining effective communication with patients, and supporting key accounts receivable processes.

Responsibilities:

• Prepare and submit expense certifications for dispensed medications.
• Collect financial, demographic, and insurance information required for certifications.
• Prepare and send medication quotes to patients.
• Contact patients to perform collection activities.
• Review accounts receivable on a monthly basis and document actions taken.
• Record and reconcile deductible payments.
• Update payment agreements and follow up on due dates.
• Prepare and send receipts for payments made by patients.
• Manage and file departmental correspondence.
• Maintain effective communication with patients to address questions, pending payments, or received payments.
• Handle patient requests referred by other departments as needed.
• Comply with applicable laws and regulations, including HIPAA, as well as state and federal requirements.
• Protect the confidential information of patients and the pharmacy.

Requirements:

• Associate’s degree in Medical Billing and Coding, Health Services Administration, Medical Administrative Assistant, Medical Records, or related fields in the healthcare area.
• Intermediate to advanced proficiency in Microsoft Office and billing systems.
• Experience in customer/patient service.

***Equal Opportunity Employer M/F/V/D***