Patient Service Representative BMH Oncology

Make an Impact with Baystate Health

Baystate Health is seeking a Patient Service Representative (PSR) to join our Baystate Mercy Hospital Oncology team in Springfield Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. Key responsibilities include patient reception registration demographic and insurance verification. This role requires strong customer service skills to interface with patients families and the multi-disciplinary team.

Patient Service Representative Responsibilities Include:

• Managing the Patient Experience: Greet patients gather/verify demographics check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance verify coverage using automated systems.
• Payments: Request accept and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines
• Check-out: Review patient information at checkout schedule future visits provide referrals.
• Communication: Answer/route calls manage/resolve administrative inbox messages print orders letters or short-form medical records in compliance with HIPAA prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills:

• High School Diploma/GED required
  • 6-18 months experience preferred (PSR I or II)

This position is part of a career ladder and the appropriate level will be determined by the organization.

Schedule Details

• Job Type: Full-Time40 hoursper week
• Shift: M-Fri 7:30a-4p or 8a-4:30p
• No weekends or holidays

Location

• 271 Carew St

Benefits That Support You

At Baystate Health you get the best of both worlds: the resources stability and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility benefits may include:

• Competitive Pay & Benefits: Medical dental and vision coverage including local Health New England plans.
• Tuition & Training: Tuitionassistance CEUs and professional development opportunities.
• Career Growth: Clinical advancement leadership development and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals practices and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center Baystate Childrens Hospital Baystate Noble Hospital Baystate Franklin Medical Center Baystate Wing Hospital Baystate Medical Practices and Baystate Home Health & Hospice .

Whether you provide direct patient care clinical services or operational support your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidates relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity marital status national origin ancestry age genetic information disability or protected veteran status.

Required Experience:

Unclear Seniority