Product Support Analyst II [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Analyst II in the United States.

This role sits at the intersection of healthcare operations, application support, and revenue cycle integrity, focusing on real-time eligibility (RTE) and coverage verification workflows that directly influence denials, patient outcomes, and financial performance. The Product Support Analyst II works within a fast-paced, cross-functional environment where technical analysis and healthcare domain knowledge are equally critical. You will investigate eligibility and configuration issues, support automation within front-end applications, and help ensure accurate business rule execution. The role requires close collaboration with engineering, product, operations, payer services, and implementation teams. It is highly analytical and detail-driven, requiring strong problem-solving skills and comfort working with structured data and business rules. This position offers meaningful exposure to both healthcare technology and operational decision-making at scale.

Accountabilities:

• Interpret and act on real-time eligibility (RTE) responses to determine coverage, authorization outcomes, and downstream impacts on revenue cycle processes.
• Perform root-cause analysis on eligibility, coverage, and business rule issues, driving resolution through structured troubleshooting and cross-team coordination.
• Configure and maintain business rules within systems, ensuring alignment with operational requirements and minimizing negative impacts such as denials or billing errors.
• Collaborate with product, engineering, operations, payer services, and implementation teams to support both existing clients and new deployments.
• Write clear and actionable user stories with defined acceptance criteria to support system improvements and enhancements.
• Use SQL to query, analyze, and validate data in support of issue resolution and system monitoring.
• Monitor production environments, manage tickets through support systems, and coordinate troubleshooting with internal and external stakeholders.
• Develop and maintain SOPs and technical documentation, leveraging automation and AI tools where appropriate.

Requirements:

• Strong hands-on experience interpreting real-time eligibility (RTE) responses within healthcare or insurance environments.
• Solid understanding of medical insurance concepts, including coverage rules, eligibility logic, and revenue cycle implications.
• Proficiency in SQL, including querying, joins, and basic data manipulation for analysis and troubleshooting.
• Experience working with ticketing systems such as ServiceNow or similar platforms.
• Strong analytical and critical thinking skills with the ability to independently diagnose and resolve complex issues.
• Excellent attention to detail and a quality-first mindset in all aspects of work.
• Effective communication skills with the ability to engage both technical and non-technical stakeholders.
• Advanced Excel skills, healthcare application support experience, or exposure to client implementations are strong pluses.

Benefits:

• Competitive annual base salary ranging from $62,466.83 to $78,083.54, depending on experience, skills, and location.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Opportunities for career growth within a dynamic and evolving healthcare technology environment.
• Exposure to cross-functional collaboration across product, engineering, operations, and client-facing teams.
• Flexible and supportive work environment focused on continuous learning and professional development.
• Participation in initiatives that improve patient access, revenue cycle performance, and healthcare outcomes.
• Inclusive workplace committed to equal opportunity and a harassment-free environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.