Benefits Administrator

Benefits AdministratorRaleigh, NCJob Type: Full Time AssociateReq # 33676About the RoleThe Benefits Administrator acts as a Subject Matter Expert on MyEyeDr.’s Benefit and Leaves of Absence programs and serves as primary point of contact for employees on matters related to Leave of Absence (LOA). This is a full-time role reporting to the Sr. Manager, Benefits.The Benefits Administrator handles all employee emails related to leave of absence and day-to-day or routine tasks with little oversight or guidance and acts as a first level advisor on complex or non-routine tasks. This position requires a highly organized team player with a high attention to detail, who exhibits exemplary follow-through and problem-solving skills, and who continually seeks and implements process improvement. The Benefits Administrator will work both independently and within the Human Resources team.This is a hybrid remote role, offering a flexible work arrangement out of our Raleigh, NC office, with an in-office requirement of two days per week.You WillRegularly interact with vendors to ensure administration of Benefits and Leaves of Absence programs is prompt and compliant.Analyze routine and complex LOA requests in accordance with company policy and applicable laws and facilitate an effective leave management program.Coordinate with applicable parties (vendors, internal payroll, human resource partners, legal) to effectively administer benefit and LOA processes.Respond to non-routine inquiries from management and employees regarding benefits in a customer-focused, timely manner.Stay current on laws, case law, regulations and legal precedents relating to LOA and benefits. In partnership with legal, ensure company leave-related policies and guidelines follow local, state, and federal regulations.Serve as subject matter expert for Benefit and LOA administration. Provide guidance and education to managers, employees, and human resource partners.Manage shared inbox(es) that receives employee questions regarding primarily LOA and benefits.May be responsible for assisting with general benefit inquiries during peak volumes (annual open enrollment, etc.). This will require engaging with human resource partners, legal, employees and management to ensure compliance with applicable policies and legal requirements.About YouBachelor's degree in human resources or related field or the equivalent combination of education and trainingMinimum of 3 years of experience with benefits administration, specifically leave of absence administration.Strong knowledge of benefits and LOA interactive process with employees, including FMLA, ADA, PWFA and other state-specific legislation.Ability to accurately read and interpret regulations and statutesOrganizational skills including the ability to prioritize work and handle multiple tasks simultaneously and under pressureDemonstrated ability to treat confidential matters with appropriate discretionProven ability to solve difficult problems and overcome conflict situations with effective solutionsAbility to effectively collaborate with human resource partners, management, legal and employees while providing excellent customer service to all internal and external stakeholdersExcellent interpersonal, communication and problem-solving skills with excellent attention to detailStrong knowledge of MS programs including Word and Excel, as well as an ability to quickly learn new software programsExcellent written and oral communication skills