Surgery Scheduler

Job Summary and Responsibilities

As our Surgery Scheduler, you will be a critical orchestrator of complex operational logistics, ensuring seamless alignment of resources, personnel, and services.

Every day, you will expertly manage intricate scheduling and resource allocation while meticulously entering and maintaining data. You will also produce schedules, and oversee template maintenance.

To be successful in this role, you will possess exceptional organizational skills, meticulous attention to detail, strong communication, and proficiency with scheduling systems. Your proactive approach and commitment to operational precision are paramount.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.

• Consistently makes eye contact and smiles.

• Demonstrates active listening with positive can do attitude.

• Consistently respectful, concerned, and shows empathy.

• Uses scripted greeting. "Thank you for choosing Dominican Medical Foundation this is (your name) how can I help you"

• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

• High School GED General Studies, upon hire or

• High School Graduate General Studies, upon hire

Preferred

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties or

• equivalent amount of experience in a highvolume customer service role in another industry/environment working with referrals or scheduling surgeries or

• six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation. and

• Experience with multi-line phones/ACD phones

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California (

Pay Range

$28.52 - $32.61 /hour

We are an equal opportunity/affirmative action employer.