Office Manager

Office Manager

To manage operations for an urgent care clinic while supervising the Office Manager at two other facilities. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. As the Office manager, liaison with corporate office, Managing Partner, Providers, Billing Company, and Medical Director.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Develop policies and procedures and protocols to ensure the smooth and successful operation of the organization
• Responsible for the implementation of new services.
• Educate providers on billing and coding issues and changes as well as documentation improvements.
• Ensure compliance of the clinical team to include quality controls, CLIA, informed consents, and adherence to universal precautions.
• Ensure that team member education is current and up to date at all times
• Maintain current and accurate listings for the organization to include participating insurance plans, employee rosters, provider rosters, etc.
• Ensure that all licenses for the offices, providers and team are current at all times.
• Ensure compliance with AHCA including current and accurate manuals in each location.
• Keep all practice manuals current and up to date.
• Assist in the credentialing of providers as needed.
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Assist in marketing efforts to grow the business.
• Perform billing audits on a monthly basis and monthly chart reviews by Medical Director.

Qualifications

• Bachelor's degree preferred
• Previous experience opening new medical practices preferred.
• Knowledge of billing and coding required.
• A minimum of two year's experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). Compensation: $50,000.00 - $60,000.00 per year

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

We are an Equal Opportunity Employer.