Senior Systems Engineer I

About the Business LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, LexisNexis Risk Solutions | Transform Your Risk Decision Making About the Role As a Senior Systems Engineer, you will design, build, and optimize enterprise endpoint services across device management, provisioning, security, and automation. You will play a key role in modernizing the device experience through zero-touch deployment, analytics-driven improvements, and responsible adoption of AI-assisted engineering capabilities. You will provide technical leadership, define engineering standards, and ensure solutions are scalable, supportable, and aligned with enterprise governance. Responsibilities: Provide technical leadership for endpoint engineering services across Windows and macOS platforms. Establish engineering standards, governance, and best practices aligned with enterprise objectives. Serve as the escalation point for complex technical issues, architecture decisions, and service design challenges. Design, implement, and optimize endpoint management solutions using Microsoft Intune, Jamf Pro, Entra ID, Microsoft Graph, and modern management technologies. Lead device lifecycle management, including Autopilot, zero-touch deployment, configuration standards, and policy management. Develop automation and integrations using PowerShell, Bash, APIs, and orchestration tools to improve service efficiency and consistency. Partner with architecture, security, and platform teams to ensure endpoint solutions are secure, scalable, compliant, and operationally effective. Drive continuous improvement through telemetry, analytics, proactive remediation, and performance monitoring. Maintain accountability for service quality, supportability, platform resilience, and lifecycle management. Contribute to governance, risk management, audit readiness, and change control processes. Collaborate with Security, Service Desk, ITSM, and engineering teams to implement and support endpoint solutions. Translate technical requirements into operational outcomes and drive cross-functional improvements. Provide technical mentorship, guidance, and knowledge sharing across the organization. Required Qualifications Jamf 300 certification. 5+ years of experience in Endpoint Engineering, Systems Engineering, or a senior technical support role. Strong experience with Microsoft Intune, Jamf Pro, Entra ID, and enterprise device management. Expertise in Windows endpoint management, including Autopilot and device lifecycle management. Experience managing macOS devices in enterprise environments. Advanced scripting and automation skills using PowerShell, Bash, APIs, and Microsoft Graph. Strong understanding of endpoint security, conditional access, compliance policies, and identity management. Experience with telemetry, analytics tools (KQL preferred), and data-driven service improvement. Experience designing scalable, resilient, and supportable enterprise solutions. Familiarity with ITSM platforms such as ServiceNow. Integrate AI copilots to accelerate scripting, troubleshooting, and engineering efficiency Design agent-assisted workflows for diagnostics, remediation, and support operations Establish human-in-the-loop controls for AI-driven actions impacting users or compliance Convert repeatable tasks into governed, scalable automation workflows Evaluate emerging AI agent capabilities for EUC use cases and determine where they fit within service boundaries, approval models, and audit requirements. Ensure AI processes are explainable, measurable, and aligned to risk and governance standards Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.