Case Evaluator

Job Description

Job Description

Be the First Conversation That Changes Everything  

We are looking for a Case Evaluator to run the first real conversation Truce has with a potential client. Someone reaches out during one of the hardest chapters of their life — you talk with them, understand what they need, and help them decide whether a Legal Roadmap Session with one of our senior attorneys is the right next step. 

At Truce Law, we are not a traditional litigation firm. We are an amicable-first family law firm focused on helping people resolve some of the most difficult moments in their lives with dignity, clarity, and strategy. 

This is not a sales-floor role. You don't run a script, you don't cold-call, and you don't sell to people the firm can't help. You follow a proven intake framework, use your judgment, and are coached — not policed — every step of the way. 

If you're excited about being the calm, capable voice on someone's hardest day, we'd love to meet you.  

Why Join Truce Law  

• Mission-driven family law practice

• The first live human conversation at a firm doing this thing differently

• Real coaching built on Gong-scored call review, not phone-script drills 

• AI-first tooling (Gong, HubSpot, Clio, Claude) that supports you, not replaces you 

Benefits  

• Medical, Dental, Vision: Employer-paid coverage for employees. This is fully covered — no employee premium contribution required. 

• Paid Time Off: Four weeks total — three weeks PTO plus a full paid week off for the firm's winter holiday closure. 

• Paid Holidays: 10 paid holidays annually. 

• 401(k): 3% firm contribution — regardless of employee contribution. 

• Lifestyle Spending Account (LSA): Firm-funded account for wellness, fitness, and lifestyle expenses. 

• Professional Development Stipend: Annual stipend to support certifications, training, and continued education. 

• Firm Technology: Microsoft 365 / Copilot and Claude AI tooling provided. Employer-provided tech package. 

• AAA Membership: Roadside assistance, identity theft protection, and discounted pet insurance. 

ADA Accommodations Statement

Truce Law, PLLC is committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local law. If you need a reasonable accommodation to participate in the application or interview process, to perform the essential functions of a position, or to enjoy other benefits and privileges of employment, please contact our HR Department at View email address on ziprecruiter.com to request an accommodation.

EEO Statement

Truce Law, PLLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, veteran or military status, marital status, familial status, pregnancy (including childbirth, lactation, and related medical conditions), citizenship status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Truce Law, including those relating to hiring, promotion, compensation, and termination, are based on qualifications, merit, and business need.

$55,000 - $70,000 annually

Own the Conversation  

• Conduct roughly 20 case evaluations per week — 45–60 minute calls with potential clients 

• Follow Truce's Client Sales Process and intake framework 

• Explain the Legal Roadmap Session

• Book qualified prospects into paid Legal Roadmap Sessions with a senior attorney 

• Route prospects elsewhere when Truce isn't the right fit 

Own the Follow-Through  

• Manage confirmation, preparation, and re-engagement for booked Legal Roadmap Sessions 

• Complete Clio file setup and hand off cleanly to the legal team upon signing 

Close the Retention Loop  

• Check in with clients two weeks after signing 

• Flag any friction or red flags to the Client Intake Manager the same day 

Who You Are  

We want someone invested in the long-term success of the firm. 

• A Calm, Capable Communicator: You can hold a 45–60 minute conversation with someone in crisis and leave them feeling understood, informed, and ready to take the next step

• Fluent in the Truce Voice: Calm authority, plain language, honest hedging where reality requires it. Never fear-based, never wallowing. You describe patterns, not people

• A Framework-Driven Operator: You use a proven intake framework and your own judgment to guide each conversation

• Coachable and Detail-Oriented: You're comfortable reviewing your own recorded calls, taking specific feedback, and applying it the next week. You keep your pipeline and follow-ups documented in HubSpot and Clio without being chased

• Non-Judgmental by Discipline: You describe situations, not people. You don't judge callers or opposing parties — you help people see their options clearly

• Comfortable with a Consultative, Non-Cold-Call Sales Process: Every conversation is with someone who reached out first. Experience in legal intake, consultative sales, or a similarly high-touch, high-compliance environment is a plus

Our Mission: Redefining Family Law

We help people who feel the need to separate do so in a way that minimizes the damage to them and those they love. Founded on February 14, 2018, our mission is simple: Collaborative, thoughtful, and client-centered family law.

Families that work with us strive to navigate legal challenges with less litigation, more resolution, and greater respect for everyone involved. Our approach is designed to ease client worries, focusing on finding common ground, not creating conflict, to protect relationships and secure stable futures.

At Truce Law, your earning potential grows with your contributions.

We’re growth-minded, professional, and human. Join us if you want to make a real impact for families while building a thriving career.

Confidentiality: All applications are fully confidential.