Senior Customer Service Lead — Data-Driven Operations
Abbott
Abbott in Richmond, Virginia, is seeking a Senior Supervisor, Customer Service to drive satisfaction and service performance within the Toxicology business. You will design and manage KPIs for call intake, order entry, and ticket volumes, and use data to optimize staffing and resolve escalated issues. Lead hiring, training, and coaching of frontline teams, collaborate across functions to align communication and improve processes, while ensuring compliance with ISO and FDA standards. #J-18808-Ljbffr Abbott
Vacancy posted 2 days ago
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