CALL CENTER REPRESENTATIVE

Job Description

Job Description

CALL CENTER REPRESENTATIVE

ROLE IMPACT

The Call Center Representative serves as a friendly and knowledgeable point of contact for customers, providing exceptional service and support. Success in this position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.

LOCATION

• Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $18.00 per hour
• Schedule: 12:00 PM – 9:00 PM, with flexibility to work Sunday through Saturday
• Must be available to work Fridays and Saturdays (OFF Thanksgiving, 11/26-11/27, and Christmas Day, 12/25)
• Two consecutive days off each week
• Temporary 6-week project (no time-off will be approved)

KEY RESPONSIBILITIES

• Answer inbound calls professionally and courteously, providing exceptional customer service while addressing questions, concerns, and service requests.
• Serve as the primary point of contact for theatre personnel, ensuring inquiries are handled efficiently and escalated to the appropriate support teams when necessary.
• Accurately document customer interactions, service requests, and follow-up activities using call center and ticket management systems.
• Prioritize incoming calls and requests based on urgency, ensuring timely communication and appropriate follow-up.
• Maintain a positive, professional attitude while handling high call volumes, managing multiple requests, and meeting established customer service standards.

MINIMUM QUALIFICATIONS

• Minimum of 1 year of recent experience in a high-volume call center.
• Excellent verbal and written communication skills and proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must be willing to work a flexible schedule, including evenings, weekends, and holidays (both Friday and Saturday are required) .

CORE TOOLS & SYSTEMS

• Inbound call handling and customer service platforms
• Customer relationship management (CRM) systems
• Service request and ticket tracking systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Customer communication and documentation tools
• Internal knowledge bases and support resources

PREFERRED SKILLS

• Experience in a high-volume call center, help desk, or customer service environment, including handling inquiries, documenting requests, and coordinating escalations.
• Strong interpersonal skills, active listening, attention to detail, and the ability to multitask, stay organized, and remain professional under pressure.
• Bilingual or multilingual communication skills, with a willingness to learn new systems, processes, and technologies.

LEGAL NOTICE

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