Administrative Assistant

Job Description

Job Description

Worcester, MA - onsite
8am-4:30pm 
$21-$23/hr

• Coordinate office supply requests and completion.
• Maintain and update inventory tracking spreadsheet for all supplies and equipment.
• Work with Finance on purchase orders for all supplies and equipment.
• Manage supplies stocking throughout the office. Distribute Kafe supplies and office supplies on both floors.
• Assist with the assembly of basic office equipment and following instructions and quality control standards.
• Support the Front Desk team to always ensure additional support.
• Assist with the setting up of new employees, including preparation of workstations and office supplies.
• Provide assistance to walk-in clients using RCAP’s Language Access Plan (LAP) service.
• Manage appointment scheduling and maintain calendars for conference rooms and shared spaces.
• Manage mail distribution of all incoming and outgoing mail to their respective departments.
• Organize and maintain electronic and physical filling for front desk records and administrative documentation.
• Support internal events such as holiday parties, all-staff meetings, organizational events, and other organization functions.
• Assist and backup the front desk as needed.
• Provide support to program staff and management with special projects or administrative tasks as needed.
• Maintain integrity and confidentiality of client’s files and records.
• Lead with Integrity, Empathy, Empowerment, Pride, and Passion as Part of our Community with a Commitment to a Better Tomorrow.
• Encourage a positive work environment that is inclusive and supportive of change.
• Other duties as assigned by supervisor.

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• Minimum of 2 years+ of experience in administration and front desk, receptionist, or customer service role.
• Demonstrated ability to multitask, prioritize tasks, and stay organized in a fast-paced, client-facing environment.
• Proven experience operating multi-line phone systems and managing high call volumes.
• Strong clerical and administrative skills, including accurate data entry, record-keeping, and document management.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, along with administrative software systems.
• Strong analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and provide excellent customer service.