Family Support Program Coordinator

Reports to: Family Support Program Director Position Type: Full-Time, Regular Salary Range: $24–26.25 per hour, depending on experience, education, and qualifications Position Overview The Parent Education and Family Support Programs Coordinator coordinates and implements MFCC’s family support services and parent engagement programming. The role provides direct family support, manages the Hardship Assistance and Welcome Baby Bag programs, coordinates resource navigation and public benefits assistance, facilitates weekly community playgroups, organizes parent education and family engagement activities, and oversees the Be Seat Safe car seat safety program. The coordinator serves as a primary point of contact for families seeking support, providing intake, case management, referrals, and connections to community resources. Success in this role requires strong organization, initiative, attention to detail, and follow-through, as well as the ability to balance direct service, program coordination, documentation, and collaboration with MFCC colleagues and community partners. The coordinator reports to the Family Support Program Director and communicates regularly regarding program activities, participant needs, and operational challenges. Position Duties, Responsibilities, and Expectations Family Intake, Case Management, and Hardship Assistance Serve as a primary point of contact for individuals and families seeking MFCC support, including financial assistance, resource navigation, and referrals. Conduct participant intakes, assess family needs and strengths, and work collaboratively with families to identify goals, appropriate services, and available resources. Provide case management as appropriate, including follow-up, referral coordination, assistance navigating service systems, and support accessing resources. Connect families with MFCC programs and community resources, assisting with applications and barriers to access as needed. Manage the day-to-day operations of MFCC’s Hardship Assistance Program, including intake, assessment, eligibility review, documentation, and communication with applicants. Coordinate assistance decisions and approvals in accordance with established program guidelines, policies, procedures, and designated approval authority. Track assistance provided, program expenditures, and remaining funds to ensure consistent administration and responsible use of available funding. Maintain accurate, timely case notes and program records documenting participant contacts, services, referrals, assistance decisions, follow-up, and outcomes. Consult with the Family Support Program Director regarding urgent or complex participant needs, funding concerns, and emerging community needs. Maintain appropriate professional boundaries and provide compassionate, strengths-based, family-centered support. Public Benefits Assistance Program Serve as one of two assistors supporting the grant-funded public benefits assistance program for eligible families in Milton and Chittenden County. Obtain and maintain required training, certification, or authorization to assist with Medicaid and 3SquaresVT applications. Help families understand application processes, gather required documentation, complete applications, and navigate application-related barriers. Maintain required program documentation and reporting in accordance with grant requirements and applicable privacy protections. Stay current on relevant program requirements and application processes, referring families to appropriate agencies or specialists when needs fall outside the scope of the coordinator’s training or authorization. Communicate program activity, participant needs, and relevant implementation issues to the Family Support Program Director. Family Programs, Parent Education, and Community Engagement Coordinate, plan, and facilitate MFCC family programming that promotes positive parenting, child development, family well-being, social connection, and community engagement. Plan and facilitate two community playgroups each week, every Monday and Thursday, for children from birth through age six and their caregivers. Develop age-appropriate activities that support child development, caregiver-child interaction, and positive parenting. Plan and coordinate monthly parent education and family engagement events, including evening and weekend activities as needed to accommodate family availability. Assist with and, when assigned, lead established family support programs, including Parent Coffee Hour, Little Chefs, and other family programming. Coordinate program logistics, including activity planning, materials, supplies, staffing, setup, facilitation, cleanup, and arrangements with host locations and community partners. Engage parents in identifying program interests and needs, incorporate feedback into program planning, and support opportunities for meaningful parent participation. Coordinate with the Communications and Outreach Director to ensure appropriate promotional materials and communications are developed for assigned programs and events. Maintain required attendance records and program documentation, gather participant feedback, and use available information to evaluate and improve programming. Connect participating families with additional MFCC services and community resources as appropriate. Communicate program activities, participation trends, and operational needs to the Family Support Program Director. Community Partnerships Develop and maintain relationships with community organizations, service providers, public agencies, and other partners serving children and families. Coordinate with community partners to support family programming, resource navigation, referrals, and access to services. Coordinate with host locations and community organizations on program logistics, shared activities, and opportunities for collaboration. Participate in relevant community meetings, outreach opportunities, and collaborative initiatives as assigned. Share information about MFCC programs and services through direct community engagement and partner relationships to strengthen awareness and access for families. Parent Engagement and Organizational Collaboration Coordinate MFCC’s monthly Parent Engagement Committee meetings, supporting meaningful parent participation and discussion. Document parent feedback, identified needs, recommendations, and action items; coordinate follow-up and report on progress at subsequent meetings. Incorporate parent feedback and committee recommendations into family programming, parent education, and engagement activities. Collaborate with MFCC colleagues to coordinate program activities, support appropriate referrals, share relevant information, and address participant needs. Coordinate with the Communications and Outreach Director to identify communication needs for assigned programs and events and ensure appropriate materials are developed. Communicate regularly with the Family Support Program Director regarding program activities, participant needs, community trends, progress, and operational challenges. Participate in staff meetings, supervision, and relevant organizational initiatives to support coordinated service delivery and MFCC’s mission. Be Seat Safe Program and Car Seat Safety Education Obtain and maintain Vermont Child Passenger Safety Technician certification, including required training and continuing education. Coordinate and manage MFCC’s Be Seat Safe program in accordance with applicable program guidelines and certification requirements. Provide or coordinate car seat safety education, car seat checks, and family assistance within the scope of certification and training. Manage car seat and supply ordering, inventory, storage, and distribution in accordance with program requirements and available funding. Maintain required program records and reporting, develop community partnerships, and conduct outreach to increase awareness of Be Seat Safe services. Communicate program needs related to supplies, training, funding, and operations to the Family Support Program Director. Welcome Baby Bag Program Management Manage MFCC’s Welcome Baby Bag program, assembling bags according to program standards and available supplies. Monitor inventory, coordinate purchases, and maintain records of supplies, purchases, and distributions. Coordinate timely distribution of Welcome Baby Bags to community partners and designated recipients. Maintain communication with community partners regarding program availability, distribution needs, and requests for additional bags. Identify opportunities to improve the program and strengthen connections between families and newborn resources. Program Administration, Documentation, and Accountability Maintain calendars and planning systems to coordinate program activities, events, meetings, and training requirements. Complete assigned administrative tasks, documentation, and reporting accurately and within established timelines. Track program supplies, expenses, and other resources as required for assigned responsibilities. Use MFCC-approved technology and data systems and follow organizational policies, confidentiality requirements, and applicable program guidelines. Manage competing priorities, meet deadlines, and communicate scheduling challenges, barriers, or support needs promptly. Participate in supervision, staff meetings, professional development, and program evaluation. Perform other related duties as assigned. Qualifications A demonstrated commitment to supporting children, parents, and families, with an understanding of the challenges families may experience. Bachelor’s degree or higher and with 1-3 years of successful work experience in human services, social work, community public health, family support, or a related field. Strong interpersonal, written, and verbal communication skills. Ability to conduct participant intakes, maintain professional case notes, provide case management, and coordinate referrals. Knowledge of local and state resources and services available to families. Strong organizational, planning, prioritization, and time-management skills. Ability to manage multiple programs and responsibilities while meeting established deadlines. Attention to detail and ability to maintain accurate, confidential participant and program records. Competence in technology, data systems, and program documentation. Ability to work effectively with diverse families, colleagues, and community partners. Ability to facilitate groups, plan engaging family activities, and communicate effectively with parents and caregivers. Willingness and ability to obtain required certifications and training for the Be Seat Safe program and Medicaid and 3SquaresVT benefits assistance. Willingness and ability to obtain CPR/AED certification for pediatric and adult populations. Willingness and ability to obtain Mandated Reporting Training, and other training necessarily for working with specific populations. Willingness to work occasional evenings and weekends to support parent events and family programming. Reliable transportation and ability to travel locally as needed. Commitment to ongoing professional development and learning. Physical and Environmental Requirements This position involves working in community settings, facilitating activities for young children and caregivers, and transporting or organizing program supplies. Duties may include: Sitting, standing, walking, and moving about for extended periods. Actively participating in play-based activities with children and caregivers. Reading and writing documentation, using computer systems, and observing children during programming. Communicating with individuals and groups in person and by telephone. Moving throughout classrooms, community spaces, and outdoor play areas. Lifting, carrying, pushing, or moving supplies and furniture weighing under 40 pounds on an intermittent basis. Compensation based upon education and experience with a range between $24–26.25 This position is full-time, non-exempt, hourly with a schedule of Monday to Friday 8:00 to 4:00 pm with occasional nights and weekends (~3 evenings per month, 1 weekend per month) 10 days of paid vacation time per year, 10 days of paid sick-time per year, 2 personal days per year, 14 organization-wide paid holidays 100% employer-sponsored health insurance plan for full-time employees with $3,000 HRA contribution after 60 days (employee only) 50% employer-sponsored dental and vision plan for full-time employees (employee only) Short-term, long-term and disability insurance Employer match for retirement plan available Childcare discount of 60% for employees, pending availability of a slot Access to member benefits from our affiliations with Common Good Vermont, Lake Champlain Chamber, and VTAEYC Employee Assistance Program Milton Family Community Center is an Equal Opportunity Employer. MFCC is committed to creating an inclusive environment where all community members are heard, respected, and welcomed. Employment decisions are based on job-related qualifications and abilities. MFCC provides reasonable accommodations in accordance with applicable law. #J-18808-Ljbffr Miltonfamilycenter