Hotel Assistant Front Office Manager

Job Description

Job Description

Dossier is an independent boutique hotel in the heart of downtown Portland, known for thoughtful hospitality, personalized service, and memorable guest experiences. We call this the Dossier Difference —the extra care, genuine connection, and attention to detail that make every guest and team member feel valued.

We are seeking an experienced and motivated Assistant Front Office Manager who is passionate about hospitality, confident in resolving guest concerns, and excited to develop into a future Front Office Manager .

Position Summary

The Assistant Front Office Manager supports the daily operation of the Front Office and helps lead the Front Desk team in delivering exceptional service. This is a hands-on leadership role for someone who can confidently manage the operation, support and motivate the team, and resolve guest issues on the spot.

The ideal candidate is an experienced hotel front desk professional who is ready to take the next step in their career and work toward becoming a Front Office Manager in the near future.

Essential Responsibilities

• Support the daily operations of the Front Desk and ensure each shift runs smoothly.

• Lead by example and consistently deliver warm, professional, and personalized guest service.

• Resolve guest concerns quickly and confidently, making thoughtful decisions to create positive outcomes.

• Train, coach, motivate, and recognize Front Desk team members.

• Assist with onboarding and developing new employees.

• Ensure the team follows hotel policies, service standards, and operational procedures.

• Oversee guest arrivals and departures, room assignments, special requests, billing, and payment procedures.

• Review reservations, room availability, guest balances, and daily operational reports.

• Work closely with Housekeeping, Engineering, Valet, Sales, and Food and Beverage to provide a seamless guest experience.

• Assist with scheduling, payroll review, performance documentation, and department communication.

• Support inventory controls, upselling initiatives, and departmental financial goals.

• Respond professionally to guest feedback and identify opportunities to improve service.

• Serve as the Front Office leader on duty when the Front Office Manager or Director of Rooms is unavailable.

• Be prepared to assist during busy periods, unexpected situations, and operational challenges.

Growth Opportunity

This position is designed for a hospitality professional who wants to continue developing as a leader and is preparing to move into a Front Office Manager role. The successful candidate will receive hands-on leadership experience, ongoing training, and opportunities to expand their knowledge of Front Office operations and hotel management.

Be Part of the Dossier Difference

At Dossier, hospitality is more than completing a transaction—it is about creating meaningful moments. The Dossier Difference comes from team members who take ownership, support one another, anticipate guests’ needs, and find thoughtful ways to make every stay memorable.

If you are an energetic hospitality leader who enjoys developing people, solving problems, and creating exceptional guest experiences, we would love for you to bring your talents to Dossier and help us continue building something special.

• Previous hotel front desk experience is mandatory.

• Previous supervisory, lead, or management experience in a hotel Front Office environment is strongly preferred.

• Demonstrated experience delivering excellent customer service and resolving guest concerns.

• Strong ability to train, coach, motivate, and hold a team accountable.

• Excellent communication, organization, and problem-solving skills.

• Ability to remain calm, professional, and solution-focused in a fast-paced environment.

• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience working in an independent or boutique hotel.

• Experience using HMS as a property management system .

• Experience using SynXis .

• Knowledge of hotel reservations, billing, room inventory, and Front Office procedures.

Situated in the very heart of downtown Portland, between the sun-dappled Willamette River and the lush, forested playground of Washington Park, our AAA Four-Diamond hotel is perfectly placed for the urban explorer seeking a beautiful adventure in Oregon. While the windswept and wildly gorgeous Pacific coastline is only two hours away, and Mount Hood’s endless rivers, lakes, trails, snowy slopes, and open meadows are only an hour away, there are plenty of opportunities for hiking, kayaking, and climbing, only minutes from our doors. And for travelers in the mood for culinary exploration, downtown Portland provides a treasure trove of thrilling dining and imbibing options from all over the world, from Thailand to Morocco.