Business Analyst III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analyst III
Job Title: Business Analyst III
Agency: Health & Human Services Comm
Department: Medi-Social Serv Apl Dev
Posting Number: 20505
Closing Date: 09/24/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $4,523.16- $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix

Brief Job Description:

Perform advanced business analysis work. Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). Manages the formation of projects.

Essential Job Functions (EJFs):

1. Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). (30%)

2. Oversees the development of business and user requirements coordination that support projects or system enhancements. Acts as liaison between technical and non-technical customers, effectively providing automated solutions to business problems. Meets with staff, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency. Identifies and document steps to achieve established priorities. Documents clear, detailed, and thorough technical specifications for simple to complex requests Provide IT input on new technologies, architectural or security requirements. (30%)

3. Manages the formation of projects. Oversees and provides input on the requirements management process across the System Development Life Cycle (SDLC). Collaborates with IT areas – Project Management Office, Chief Technology Officer and Application Development – to perform analysis, design and planning during project development and implementation stages. (15%)

4. Provides quality assurance-related consultation to users and/or provides oversight of projects, assignments or special initiatives. Communicates technical business processes verbally and via workflow diagrams. Provide feedback to IT and agency leadership, reporting the status of current priorities, new and future projects, and to highlight opportunities for cross-divisional collaboration. Assist in the development of the agency and IT strategic plan and the agency information resource plans. (10%)

5. Participates on project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value. Develops and conducts training sessions that educate customers, colleagues and stakeholders on business analysis techniques and standards. (10%)

6. Other duties as assigned. (Note: For DSHS positions this includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location). (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of facilitation techniques in discussing requirements

Knowledge of effective management principles

Knowledge of System Development Life Cycle (SDLC) Methods

Knowledge of process improvement methods

Knowledge of principles and practices of project management

Skilled in eliciting business and technical requirements

Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements

Skilled in effective verbal and written communication and presentation skills

Skilled in gathering input, formulating a plan, and carrying it to fruition

Skilled in providing exceptional follow-through and customer-service

Ability to analyze systems, processes and procedures

Ability to write and revise standards and procedures

Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel

Ability to bring about consensus on contradicting views

Ability to manage ambiguous and continuously evolving business needs

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year for year basis.

Five (5) or more years’ experience as a Business Analyst.

Additional Information:

None

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.