LEARNING & DEVELOPMENT MANAGER

Learning & Development ManagerPuyallup Tribal Enterprises (PTE) is seeking a Learning & Development Manager to join our dynamic team. This position will lead the development, implementation, and continuous improvement of learning programs, policies, operating resources, and learning systems across multiple companies. This position partners with leaders and subject matter experts to create consistent, practical, and scalable learning solutions that support onboarding, compliance, operational execution, manager development, employee growth, and organizational performance. The role oversees learning strategy and infrastructure while ensuring resources remain accurate, accessible, and aligned with company standards and business needs.Responsibilities:Develop and execute an enterprise-wide learning and development strategy that supports the needs of multiple business units, locations, and employee groupsAssess organizational learning needs and establish priorities in partnership with business leaders, Human Resources, operations leaders, compliance partners, and subject matter expertsDesign, develop, implement, and maintain onboarding, compliance, safety, operational, role-based, manager, and career development programsCreate and maintain policies, procedures, quality reference guides, job aids, facilitator guides, participant materials, and other performance support resourcesEstablish consistent learning standards, templates, development processes, and content governance across companies while allowing for business-specific requirementsLead learning management system strategy and administration, including learning structure, content organization, assignments, learning paths, completion tracking, reporting, and user supportManage the transition from decentralized training resources to a centralized, scalable learning platform and content libraryBuild role-based learning paths that support onboarding, proficiency, promotion readiness, career growth, and ongoing developmentDevelop annual compliance and refresher training plans and coordinate training updates when policies, requirements, systems, or operations changePartner with leaders to identify skill gaps, performance-support needs, and opportunities to improve consistency, accountability, and employee effectivenessOversee or support trainers, facilitators, and subject matter experts by providing tools, standards, coaching, and clear expectations for training deliveryCoordinate training implementation across companies and locations while considering operational schedules, staffing, learner access, and business prioritiesMeasure training participation, completion, learner feedback, knowledge transfer, and program effectiveness; use results to improve learning solutions and report progress to leadershipManage learning technology, training vendors, content-development resources, and assigned budgets in alignment with organizational prioritiesMaintain current knowledge of learning practices, instructional design, compliance training, learning technology, and relevant operational requirementsPromote a culture of continuous learning, inclusion, accountability, and practical applicationChampion PTE values and work to teach and promote them throughout PTEEstablish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operateUse all company resources efficiently to promote maximum results for PTE; maintain PTE equipment and assets to maximize return on investmentStrictly follow workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near missesMaintain strict confidentiality regarding all sensitive and proprietary business information and safeguard PTE assets at all timesRequirements:Minimum:Bachelor's degree in learning and development, instructional design, education, human resources, organizational development, business, or a related field; equivalent relevant experience may be consideredValid driver's license and good driving recordProgressive experience developing and managing workplace learning, onboarding, compliance, operational training, and/or employee development programsExperience designing instructor-led, virtual, online, and blended learning solutionsExperience administering or implementing a learning management system and using training data or reports to support decision makingExperience managing multiple projects, stakeholders, priorities, and deadlines across a multi-location or multi-business environmentExperience partnering with leaders and subject matter experts to translate business needs into practical learning solutionsStrong knowledge of adult learning, instructional design, facilitation, coaching, performance support, and training evaluation principlesAbility to develop an enterprise learning strategy while also producing clear, practical, employee-facing resourcesStrong project and program management skills, with the ability to organize complex work and move multiple initiatives forwardAbility to balance company-wide consistency with the distinct operational and compliance needs of different businessesExcellent written, verbal, presentation, facilitation, listening, and stakeholder-management skillsAbility to simplify complex policies, processes, and operational requirements into clear learning experiences and job aidsProficiency with learning management systems, online course-development tools, Microsoft 365, reporting tools, and related business technologyAbility to analyze learning data, identify trends and gaps, and communicate meaningful recommendations to leadershipAbility to lead through influence, build trust across levels and functions, and manage differing priorities constructivelyAbility to establish standards, maintain content accuracy, and apply strong attention to detail and version controlAbility to foster an inclusive learning environment and design resources for employees with varied backgrounds, roles, experience levels, and learning needsRelates well to all people, diplomatic/gracious; builds good relationships without compromising resultsCulturally sensitive and works well with the full diversity of our company and communityUncompromising integrity and the ability to maintain strict confidentialityAbility to occasionally work non-standard hours to accommodate business needs, including nights, weekends, and holidaysAbility to pass background checkPreferred:Professional certification in learning and development, instructional design, human resources, project management, or a related disciplineExperience in retail, convenience stores, fuel operations, food service, car wash, hospitality, or another multi-site operational environmentExperience leading trainers, facilitators, vendors, or cross-functional project teamsExperience developing policies, procedures, job aids, quality reference guides, and operational standardsAbout Puyallup Tribal Enterprises:Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian preference employer as required by law.How to Apply:Submit an application online at: