Service Technician

Job Description

Job Description

Service Technician

$30 - $40/hour + Benefits

About RCI Doors RCI Doors is a commercial door and dock equipment installation and service company operating across North Carolina. We serve warehouses, distribution centers, cold storage facilities, manufacturing plants, retail centers, hospitals, schools, and institutional buildings — keeping critical entry points and loading dock infrastructure operating safely and efficiently.

What You'll Do As a Commercial Door & Dock Service Technician, you'll manage your own service route across the Charlotte to Fayetteville corridor, dispatched from home in a company-provided service truck. No two days are the same — you'll work across a wide range of equipment types and customer environments.

Daily responsibilities include:

• Installing, servicing, and repairing overhead sectional doors, rolling steel doors, coiling doors, fire-rated doors, hollow metal doors, glass storefront systems, and curtain walls
• Servicing and repairing loading dock equipment including dock levelers (mechanical, hydraulic, and air-powered), dock seals, dock shelters, vehicle restraints, dock bumpers, and edge-of-dock levelers
• Performing automatic door inspections and fire door inspections per NFPA 80 and AAADM compliance standards
• Troubleshooting and repairing commercial door operators, gate operators, access control systems, keypads, card readers, loop detectors, and electrified hardware
• Servicing high-speed doors, high-cycle doors, and industrial fabric doors
• Repairing and replacing door hardware including hinges, closers, exit devices, panic hardware, locksets, and thresholds
• Performing scheduled preventative maintenance on commercial and industrial door systems
• Conducting safety inspections and producing compliant documentation
• Reading blueprints, wiring diagrams, and installation specifications
• Managing work orders and service calls through mobile dispatch software and field service management platforms
• Communicating clearly and professionally with facility managers, property managers, and maintenance personnel
• Maintaining company vehicle, tools, and equipment to company standards

What We're Looking For

• 3–5 years of hands-on experience in commercial doors, dock equipment, construction trades, or facilities maintenance
• Mechanical aptitude — comfortable with electrical troubleshooting, hydraulic systems, pneumatic systems, springs, cables, and tracks
• Experience reading wiring diagrams and installation drawings
• Comfortable working from ladders, scissor lifts, boom lifts, and aerial work platforms
• Able to lift up to 50 lbs and perform physical work in varying conditions
• Valid driver's license with a clean MVR
• Professional appearance and strong customer service skills
• Dependable — you're the face of RCI Doors on every job
• Basic tablet and mobile app proficiency (iOS/Android, field service apps)
• Ability to work independently and manage your own schedule

What We Provide

• Company service truck dispatched from your home
• Hand tools and power tools supplied
• Uniforms provided
• Monday–Friday schedule — no nights, no weekends
• Competitive pay based on experience
• Benefits package
• Supportive leadership and a team that invests in your development