Service Desk Analyst I (Req#1279) New Virginia Beach, VA

• Candidates must be located in or near the Virginia Beach, Virginia area*
• Shift: Tuesday - Saturday 9:00 AM - 6:00 PM EST*

As a Service Desk Analyst I ,you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. Your Impact The essential functions of this position include: Provide excellent customer service to our customers, at all times Respond to customer inquiries in person, electronically and via phone Troubleshoot, problem solve and resolve customer issues Document, track and monitor problems to ensure resolution in a timely manner Work in a team environment and participate positively with the team Update customers when issues are resolved Update relevant issue tracking systems appropriately Mentor and/or train Service Desk Analysts Qualifications Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications; ServiceNow experience a plus One year of Customer Service experience required Must be motivated towards constantly improving their technical skills Knowledgeable in use of MS Excel, Word, Outlook Any one of the following: Two years of Service Desk / Help Desk experience Position Specifics The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.Details of participation in these benefit plans will be provided if an offer of employment is extended.ePlus Benefits highlights can be viewedhere . If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity. Create a Job Alert Interested in building your career at ePlus Technology, inc.? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... Select... Start date year End date month Select... 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This position requires that you maintain reliable high speed internet access currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload and reliable cell phone reception. Will you be able to meet those requirements if you accept the position? * Select... Are you comfortable working 1st shift hours Tuesday - Saturday 9am-6pm EST? * Select... Are you willing and able to work on-site, fulltime in Virginia Beach within 3 to 5 months of onboarding with ePlus? * Select... Please enter your full address here (Street, City, State, and Zip Code). * How many total years' customer service experience do you have? * How would you rate your Microsoft Office Suite (Excel, Outlook, PowerPoint, Work) troubleshooting proficiency? * Do you have Active Directory experience? If yes, please provide a high-level overview of your experience (i.e. creating accounts, password resets, shared map drives). * Do you have any current IT certifications? If yes, please list. * Do you have experience working with a ticketing system(s)? If yes, which system(s)? * Do you have previous IT helpdesk/service desk-specific experience? If yes, how much (months/years)? * What types of network troubleshooting and break/fixes do you have experience with? * Is there anything else you'd like us to know about you or your background? * EEOC Questions We invite applicants to voluntarily share their demographic background. If you choose to participate, your responses will help us identify opportunities to improve and enhance our hiring process. How would you describe your gender identity? Select... Select... How would you describe your racial/ethnic background? Select... #J-18808-Ljbffr ePlus inc.