Customer Service Representative

Customer Service Representative (Csr)Sila Heating, Cooling & Plumbing — Beltsville, MDThe best people do their best work when the operation behind them is strong.At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you're looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we'd like to talk to you.What You'll DoAnswer inbound customer calls for residential HVAC, plumbing, and electrical servicesSchedule service appointments using ServiceTitanProvide exceptional customer service while resolving customer questions and concernsCommunicate clearly and professionally with customers, technicians, and office staffMaintain accurate customer records and detailed job notesPrioritize emergency calls and schedule technicians efficientlyPromote maintenance memberships and additional services when appropriateSupport the team by helping create an outstanding customer experience from the first call to the completed jobWhat We're Looking ForPrevious experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services companyWorking knowledge of residential HVAC, plumbing, and electrical terminologyExperience using ServiceTitan for scheduling, call booking, and customer managementExcellent verbal and written communication skillsStrong customer service and problem-solving abilitiesAbility to multitask and stay organized in a fast-paced environmentAbility to remain calm, professional, and empathetic while handling customer concernsPositive attitude and team-first mentalityStrong sense of accountability and ownershipDependable attendance and punctualitySales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional servicesWhat You'll GetFull-time, year-round positionMedical, dental, and vision benefitsPaid Time Off and paid holidays401(k) with company matchOngoing training and career growth opportunitiesSupportive team environment with opportunities to advanceWhy Sila Heating, Cooling & Plumbing?We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.Apply today and become part of the Sila Heating, Cooling & Plumbing team!$20 - $23 an hour