Customer Service Representatives

Job Summary This position provides data‑entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data‑entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts. Responsibilities Opening Procedures Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture Note and keep record of classroom and technology issues Duties Assist students and instructors with printing, copying, and audio/video equipment Answer questions regarding Continuing Education and the university via telephone or in‑person Check on classes in session and provide assistance as needed Enroll students in requested courses via PeopleSoft and the university intranet Maintain and resupply inventory in classrooms and print rooms Assist other departments within Continuing Education as requested Other duties as assigned Closing Procedures Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs Turn off lights and lock computer labs Sweep building for students before exiting building and ensuring exterior doors are locked This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment Nearly continuously: Office environment. Physical Requirements Nearly continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead. Minimum Qualifications High school diploma or equivalency required. The applicant must demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills. EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, II : Requires at least 1 year of related experience. Additional Requirements Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah may hire eligible new hires with prior URS service. Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post‑retirement rules. Equal Opportunity Statement The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. Required Documents Resume Optional Documents Cover Letter University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr