Loss Mitigation Specialist- Collections

Salary Range: $29.04 To $30.49 Hourly Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards. Key Responsibilities Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes Serve as a resource for team members, handling escalations and supporting day-to-day operations Conduct detailed loan research and partner with internal teams to resolve issues Communicate with members to resolve delinquency and establish payment solutions Evaluate eligibility for loan modifications and manage supporting documentation and timelines Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners Maintain accurate documentation of all collection activity and account updates Act as primary contact for attorneys and vendors, ensuring timely follow-up Support reporting requirements related to investors and regulatory entities Qualifications Experience in collections, bankruptcy, loss mitigation, or foreclosure Strong knowledge of delinquency management and regulatory requirements Experience handling complex and escalated accounts Proficiency in Microsoft Office Strong analytical and problem-solving skills Work Schedule and Benefits As a Loss Mitigation Specialist II, you will work a 40-hour full-time schedule Monday through Friday 8:30am - 5:00pm RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Rockland-Federal-Credit-Union