Patient Services Associate (Adult/Peds) - Brighton Center for Specialty Care

Job Summary Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Responsibilities Receive/assist patients and families and provide check in and check out services to specialty care departments. Schedule patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned. Learn to schedule new and return patient visits. Work closely with Clinical Teams to provide an ideal patient experience. Improve patient customer service as the top priority. Provide a fast-growing team environment that values diversity and works with a large variety of patients and clinicians; PSAs are trained to respond to clinicians and patients’ needs. Perform insurance verifications and update medical, financial and demographic information. Instruct patients on necessary preparations prior to their visit or test as appropriate. Required Qualifications Graduation from high school or an equivalent combination of education and experience. Desired Qualifications 1 year of customer service experience. 0-2 years of related experience. Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system. Clerical experience and medical terminology are helpful. Experience working within a large, complex healthcare setting. Familiarity with Michigan Medicine's electronic health record setting. Knowledge of university policies & procedures. Excellent customer service skills. Cheerful and energetic individual, motivated with a positive and professional attitude. Team player with the ability to take direction and communicate with peers and patients courteously and respectfully at all times. Ability to multi-task and work in a high volume area. Demonstrated effective verbal, written and information technology communication skills. Comfortable working with computers and general knowledge of office practices. Requires flexibility in all aspects of work assignments. Demonstrated excellent attendance and reliability. Exceptional interpersonal skills. Communicates effectively. Demonstrates active listening. Benefits Excellent medical, dental and vision coverage effective on your very first day. 2:1 Match on retirement savings. EEO Statement The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr