Customer Engagement Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Job Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Shift Details: 8am-5pm EDT or 7am-4pm CDT. Pay Details: $20/hr-$24/hr (DOE). Responsibilities Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues. Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. Assist accounts with questions or concerns while maintaining a professional and friendly attitude. Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent. Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health. Process orders for assigned territory. Monitor backorder status for accounts. May gather information regarding assigned territory or accounts and share any necessary information with TM partner. Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the Company. Support general queue sales calls. Travel requirements are minimal. Education Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred. 1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred. Skills and Knowledge Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization. Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery. Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs. Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities. Self-Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals. Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done. Benefits We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned. #J-18808-Ljbffr