Customer Service Representative II

Customer Service Representative II

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena's proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively, not only in the workplace, but in our community and environment

With rapid growth comes opportunity. We are looking for a Customer Service Representative II to join our team in Camarillo, CA. This is a full-time (non-exempt) day shift position.

Responsibilities:

• Provides high level of customer service by inputting and ensuring correct processing of instrument repairs, returns, calibrations, and outsourced work orders submitted via various input methods.
• Manages outsourced vendors and instrument manufacturers through instrument repair process, reports and follows up to make sure SLA's are met.
• Communication to customers on a regular basis to ensure proper processing of all repairs and calibrations. Tracks progress through the CRM system and ensures notification and communication where required.
• Assists with coordination of Shipping, Accounting, and Quality Control where needed.
• Manages customer questions for detailed inquiries such as supplier forms and service information.
• Supports process improvement and automation efforts across geographies in a collaborative way with quality, production, and customer service.
• Ensures compliance with and/or follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.
• Actively supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Safety Manual and Injury Illness Prevention Program (IIPP).
• Carries out all responsibilities in an honest, ethical and professional manner.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Handles various other duties as delegated by the Customer Service Manager.

Qualifications:

• Bachelor's Degree or equivalent education and work experience required
• Minimum of 4-6 years of related service department experience required
• Bilingual strongly preferred
• Strong knowledge of regional import/export requirements for international shipping
• Strong knowledge of Microsoft Office Suite is required
• Experience with customer database software, i.e. MS Navision and MS CRM required

Pay Range (applicable to California):

$24.00/hr. - $26.00/hr.

Skills & Abilities:

• Excellent verbal and written communication
• Ability to handle high call volume
• Excellent attendance and punctuality
• Must be able to use discretion and independent judgement
• Must be able to work in a team environment
• Must be able to pay close attention to details
• Must be able to adapt and flex to a changing environment
• Must be able to lift/carry 20 pounds

Why you'll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks :

• 15 days of PTO & 9 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

* State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.