IT Support Assistant

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech-adjacent retail role, to get hands-on experience supporting a real, multi-location business.

You'll be the first line of support for day-to-day technical issues across our store network: phones, internet connectivity, basic hardware and software troubleshooting, and general tech support requests from store staff and management. This role is ideal for someone who's patient, detail-oriented, comfortable talking users through problems over the phone, and eager to build real-world IT experience.

What You'll Do

• Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting

• Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues

• Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff

• Document recurring issues and maintain clear records of support requests and resolutions

• Escalate more complex technical issues to the IT Systems Administrator as needed

• Occasionally travel to nearby store locations for in-person support or equipment delivery/setup

• Help maintain accurate device and equipment inventory across all locations

What We're Looking For

• A genuine interest in IT/tech support and a willingness to learn

• Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person

• Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues

• Reliable, organized, and able to manage multiple requests at once without getting overwhelmed

• A valid driver's license (occasional local travel required)

Nice to have, not required:

• Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)

• Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.