Technical Customer Support & Order Specialist

Technical Customer Service Representative General Summary: Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems. Essential Job Functions: Order Management & Processing Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution Handles order follow-up activities, including status updates, expedite requests, and delivery coordination Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements Customer Communication & Support Responds to customer inquiries regarding product availability, order status, pricing, and general account questions Prepares and processes customer quotations with accurate pricing and product specifications Documents and processes customer complaints following established procedures to ensure timely resolution Maintains professional communication with customers through phone, email, and other channels Financial & Pricing Knowledge Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing Reviews orders for pricing accuracy and margin requirements before submission Product & Supplier Knowledge Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions Maintains working knowledge of core supplier base and their product offerings Accesses and navigates supplier portals to verify product availability, specifications, and lead times System & Process Compliance Follows all departmental and corporate policies and procedures to ensure consistent service levels Meets established productivity metrics for order processing, quote turnaround, and customer response times Maintains accurate records and documentation in company systems for all customer interactions and transactions Supplemental Job Functions: Performs other duties as assigned or requested. Knowledge, Skills and Abilities Required: High School Diploma (required), Associate’s degree preferred. Previous work experience (prefer customer-service related experience). Previous experience working on a computer. Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana. Who referred you to this position? Enter their first and last name here. What's your citizenship / employment eligibility? * Are you 18 years of age or older? * Desired salary * Can you work overtime? * How did you hear about us? * The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Invitation for Job Applicants to Self-Identify as a U.S. Veteran A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

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