Veterinary Referral Coordinator

Veterinary Referral Coordinator

Are you passionate about veterinary medicine, relationship-building, and delivering exceptional client service? Do you enjoy connecting with people, supporting veterinary teams, and helping pets receive advanced specialty and emergency care? If so, we want to hear from you! At Animal Emergency & Specialty Center Chattanooga, we are proud to celebrate more than 10 years of excellence in emergency and specialty veterinary medicine. As we continue to grow, we are seeking a highly motivated, organized, and relationship-driven Veterinary Referral Coordinator to join our collaborative team. This is an exciting opportunity for someone with veterinary client service, veterinary hospital operations, referral coordination, veterinary sales, or practice management experience who thrives in a fast-paced environment and enjoys building meaningful relationships within the veterinary community.

The Veterinary Referral Coordinator serves as the primary liaison between referring veterinarians, pet owners, and our emergency and specialty teams. This role is essential in ensuring a seamless referral experience for patients requiring advanced veterinary care. The ideal candidate will coordinate referral cases, strengthen relationships with referring veterinary clinics, assist with community outreach initiatives, and support communication between departments while maintaining a high standard of professionalism, compassion, and organization. This role requires frequent local travel (up to 75%) throughout the Chattanooga veterinary community, with occasional overnight travel for networking, outreach, and business development opportunities.

Key Responsibilities

Referral Coordination & Veterinary Client Communication

• Serve as the main point of contact for referring veterinarians and pet owners regarding specialty and emergency referrals
• Coordinate referral intake, consultations, procedures, and follow-up care
• Ensure timely transfer of medical records, diagnostic imaging, and laboratory results
• Maintain professional communication with veterinary clinics via phone, email, and EMR systems
• Ensure referring veterinarians receive discharge summaries and case updates promptly
• Address questions and concerns from clients and referring practices with empathy and professionalism

Veterinary Outreach & Relationship Building

• Build and maintain strong relationships with referring veterinary hospitals and clinic teams
• Conduct regular in-person visits to veterinary clinics throughout the region
• Deliver educational materials, case follow-ups, and hospital updates to referring partners
• Assist with organizing Continuing Education (CE) events, networking opportunities, and referral outreach initiatives
• Gather feedback from veterinary clinics to improve referral workflows and client experiences
• Represent the hospital at veterinary conferences, networking events, and community outreach functions
• Support and maintain referral-focused social media and communication initiatives

Scheduling & Hospital Coordination

• Collaborate with veterinarians, technicians, and specialty departments to prioritize urgent referrals
• Coordinate scheduling for consultations, surgeries, and emergency transfers
• Help optimize referral workflows and interdepartmental communication
• Maintain accurate referral records and reporting metrics
• Participate in team meetings and operational improvement initiatives

Skills Knowledge and Expertise

Required Qualifications

• Excellent communication, customer service, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience working in a veterinary hospital, animal healthcare setting, or client service environment
• Knowledge of veterinary terminology and medical procedures preferred
• Comfortable using electronic medical records (EMR) systems and hospital software
• Valid driver's license and reliable transportation required
• Ability to travel locally up to 75% of the time

Preferred Qualifications

• Certified Veterinary Technician (CVT, RVT, or LVT)
• Experience in veterinary practice management, veterinary referral coordination, or veterinary client relations
• Experience in a specialty or emergency veterinary hospital
• Background in veterinary sales, outreach, or business development
• Social media or veterinary marketing experience is a plus

Benefits

We invest in your future with:

• Continuing education support
• Leadership development opportunities
• Cross-training with specialty departments
• Mentorship and career advancement pathways

Competitive Benefits Package

• Competitive pay based on experience
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee discounts on veterinary services and products
• Flexible scheduling options
• Access to a nationwide network of veterinary professionals through Innovetive Petcare

Live & Work in Chattanooga, Tennessee

Located in the heart of the Southeast, Chattanooga offers an incredible quality of life with scenic mountain views, outdoor adventure, award-winning restaurants, vibrant arts and culture, and an affordable cost of living. Whether you enjoy hiking, kayaking, local coffee shops, or a thriving downtown atmosphere, Chattanooga is an amazing place to grow your career and enjoy life outside of work.

Apply Today

If you are looking for a rewarding veterinary career where you can make a meaningful impact on pets, clients, and veterinary professionals every day, we encourage you to apply today. Join Animal Emergency & Specialty Center Chattanooga and help us continue providing outstanding emergency and specialty veterinary care to our community.

About Animal Emergency & Specialty Center - Chattanooga

Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment. We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy. Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!

Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.