Event Captain - All NYC Locations

Event Captain

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Event Captain at Five Iron ensures the team delivers an elevated experience for events of all sizes and delivers on the Five Iron promise of Best-in-Class Events.

Responsibilities include, but are not limited to, the following:

• Provide an elevated event experience for all events by leading on-site execution of all events, handling guest greetings, space preparation, issue resolution, and financial closing.
• Ensure positive customer experiences and successful delivery of contracted services for events.
• Manage simulators and event spaces according to contract requirements.
• Oversee event timelines to ensure organized and timely activities.
• Train and coordinate with staff in various roles to provide a premium event experience.
• Collaborate with kitchen staff to ensure food meets customer expectations.
• Provide feedback to the Sales team to enhance return business.
• Purchase and manage event-related inventory.
• Support Event Sales Manager with administrative tasks.
• Attend weekly meetings to review banquet event orders.
• Collaborate with stakeholders to create additional events and experiences.
• Contribute ideas for improving event experiences and increasing revenue.
• Take pride in ensuring guests' enjoyment by actively checking in with them during their visit and promptly addressing any concerns.

Required Qualifications:

• Prior experience in managing or coordinating events
• Passion for golf and an understanding of the game's rules are strongly encouraged
• Strong verbal and written communication skills
• A customer-centric approach
• Ability to collaborate with diverse teams
• Exceptional organizational skills
• Ability to work flexible hours, including nights and weekends
• Ability to lift up to 50 lbs
• Ability to stand for long periods of time

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k)*
• Meals while working are included for free

Pay: This is an hourly + tips position. Base hourly rate is $13/hr - $15/hr depending on location.

Estimated total hourly earnings including tips and service charges: Approximately $30$45/hr

Annualized total earning potential (base pay plus estimated tips): $62,400$93,600/yr.*

*Actual earnings will vary based on hours worked, event volume, service charges, and tips received. Tips and service charges are not guaranteed and are not part of the base hourly rate.

Job Type: Non-exempt, full time

Schedule: Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.