Automotive Warranty Administrator

Serra Saginaw AutomotiveSerra Saginaw Automotive is a proud member of the Serra Automotive Group. Currently, Serra Automotive Group consists of 37 stores selling and servicing 17 brands throughout 7 states.With a culture that promotes value for the individual, creative thinking and the freedom to grow as professionals, we work to create outstanding experiences for our customers. We are driven by our passion to be the best at what we do. Bring your talent to Serra Saginaw! Our opportunities for personal and professional growth and development are remarkable.What we Offer:Hap Health InsuranceDental & Vision401k MatchPaid VacationState of the Art EquipmentLarger Dealer GroupJob Responsibilities:Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Also, submit for rental vehicle reimbursement.Pay close attention to detail, accuracy and timeliness of claims to ensure the Service Department and Collision Center receive proper credit and monies due.Must be able to process Extended WarrantiesFollow-up and collect Service and Parts Accounts ReceivablesAssist in everyday service department operationsRequirements:Previous Experience as a Warranty Admin RequiredCurrent General Motors experience requiredExcellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in personStrong computer skillsExcellent organizational / sequencing skillsWorking knowledge of Service Department activities, methods, policies, and proceduresGeneral knowledge of product installation activities