Assistant Sommelier

Position Summary:

The Floor Sommelier is responsible for ensuring the highest beverage and wine customer experience based on Hospitality Included philosophy, and four distinct core beliefs: Hospitality, Quality, Value and Family. They actively use their training, knowledge, communication and service skills in all aspects of beverage and food pairing to enhance the customer experience.

Essential Duties and Responsibilities:

• Maintains floor presence throughout service as scheduled, assist team and customers with wine sales and wine service.
• Assist in staff education and training. Assist in leading beverage discussions and tastings in daily pre-shifts.
• Assist General Manager or Director of Wine with ordering and beverage list maintenance
• Monitor wine inventory and evaluate reports to ensure consistency in wine menus.
• Maintains and organizes information in Compeat and Aloha as needed
• Builds relationships with existing customers and creates new locals at location. Actively work to gain an in-depth knowledge of customers' wine preferences and suggest wines based on that information.
• Assists management team in overall service standards of all beverage and food service
• Maintain wine cellar according to company standards. Coordinate with inventory control manager on wine organization and ordering.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum two years’ experience as a Wine Steward or similar relevant hospitality role. Level one Introductory Pass (Court of Master Sommeliers) or WSET Level 2 or higher preferred
• Supervisory knowledge in running a shift in a high volume restaurant and/or servicing a large bar
• Above industry average knowledge of liquor, beer, and wine
• Current ServSafe and Basset certifications
• Open availability, average weekly schedule not to exceed 40 hours

Skills:

• Demonstrated passion for wine and food pairing
• Excellent verbal and written communication skills
• Exemplary professional customer service and interpersonal skills
• Demonstrates the ability to be thorough, organized, and detail-oriented
• Computer literacy and knowledge of Microsoft, InDesign, and Google Suite is preferred
• Experience with Aloha point of sales equipment is preferred
• Develop positive and engaging professional relationship with staff and customers