Service Manager

Overview At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. They lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. The Service Manager provides customer advocacy through strong, dynamic leadership with a focus on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink. Responsibilities Positively shape the culture in the store by modeling leadership behaviors aligned to Sprouts values. Drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers and working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion activities and results surrounding customer service surveys and portals. Demonstrate a positive attitude, leadership, organization, time management, and willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to the team; coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in-store hiring events, interviews, and build candidate pipeline in partnership with Region Talent Advisor Specialist. Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify/address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. Lead front-end operations, ensure department records and cash handling/accounting comply with legal and company policies and procedures. Manage team member concerns and conflicts through proactive and clear discussions. Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers. Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Ensure proper posting of store signage (compliance, sales events, holidays, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with safety, labeling, health, and weights and measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with attention to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Help verify accurate labeling and pricing on all products, oversee price changes, and stay up to date on sale prices. Communicate temperature failure of cases, shelves, and storage areas to Store Manager. Address emergencies, crises, equipment failure, and other issues effectively and confidently. Flexible to perform other related duties as assigned. Qualifications Be at least 21 years of age. Have a high school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising, or related field preferred. Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising. Professional communication skills, both written and verbal, with attention to detail, analytical and solution-focused decisiveness. Proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software. Flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays. Able to lift 60 pounds; capable of lifting heavier items occasionally. Ability to push and pull racks and merchandise; push/pull force ranges from 80 to 100 pounds. Stand on hard surfaces, walk up to 2 miles, reach to access upper levels, and transfer items horizontally. Wear PPE as required, including non-slip shoes, long pants, and gloves (latex or cut-resistant). Tools and equipment used include: phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks. Pay range The pay range for this position is $22.50 - $36.00 per hour. Sprouts Farmers Market determines pay based on applicable experience and qualifications of the applicant. Benefits Competitive pay Sick time plan for you or your immediate family Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all Sprouts purchases Flexible schedules Employee Assistance Program (EAP) 401(K) retirement savings plan with company match Company paid life insurance Contests and appreciation events throughout the year Eligibility and additional benefits Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Note Get paid daily with DailyPay. DailyPay allows eligible employees to transfer earned money before payday. For more information, visit the DailyPay partner page at the provided link. Other Our team is committed to fostering an inclusive workplace culture. Our Team Member Resource Groups (TMRGs) include: Inspiring Women at Sprouts, Rainbow Alliance at Sprouts, Sabor at Sprouts, Soul at Sprouts, and Honored to Serve at Sprouts. These groups celebrate diversity and empower our team. This description outlines the general nature and level of work performed and is not exhaustive. Sprouts reserves the right to amend duties and requirements as necessary. Sprouts will consider qualified applicants with criminal histories in a manner consistent with applicable laws. #J-18808-Ljbffr