TENNESSEE STATE PARK FRONT DESK ASSOCIATE - 06122026-78453

Job Information State of Tennessee Job Information Opening Date/Time: 6/12/2026 12:00 AM Central Time Closing Date/Time: 6/25/2026 11:59 PM Central Time Salary (Monthly): $2,349.00 - $3,519.00 Salary (Annually): $28,188.00 - $42,228.00 Job Type: Full-Time City, State Location: Burns, TN Department: Environment and Conservation Location of Position(s) to be Filled Department of Environment & Conservation, Dickson County Additional Information For more information, visit the link below: Qualifications Education equivalent to a High School Diploma. Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis. Examination Method: Education and Experience, 100%, for Preferred Service positions. Overview Under immediate supervision, is responsible for greeting guests, arranging reservations, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties. Distinguishing Features: responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience. Responsibilities Provides customer service by operating a front desk in a Tennessee State Park: confirms and manages guest reservations, greets guests, assigns rooms, tracks room availability and occupancy, routes inbound calls, and performs other customer service responsibilities as needed. Works with the Sales department to maximize revenue. Administers the lodge retail area during shifts, stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft. Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count, and expected arrivals/departures, and schedules daily group activities. Utilizes yield management effectively and within TDEC policies. Identifies payment methods, posts charges, and collects payments for services and products purchased by guests to ensure all bills are settled before checkout. Coordinates with housekeeping and maintenance staff to resolve any reported issues and ensure guest satisfaction; communicates with housekeeping to identify vacated rooms ready for cleaning. Ensures all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor. Competencies (KSA's) Approachability Career Ambition Composure Conflict Management Customer Focus Humor Integrity and Trust Listening Patience Problem Solving Time Management Understanding Others Knowledge Sales and Marketing Mathematics English Language Customer and Personal Service Clerical Skills Writing Time Management Speaking Social Perceptiveness Service Orientation Reading Comprehension Mathematics Complex Problem Solving Active Listening Abilities Auditory Attention Deductive Reasoning Mathematical Reasoning Memorization Oral Comprehension Oral Expression Speech Clarity Stamina Time Sharing Trunk Strength Written Comprehension Written Expression Tools & Equipment Telephone Computer Calculator Cash register Property Management System #J-18808-Ljbffr State of Tennessee