Internal Communications Lead - (Herndon, VA)

Position Description & Qualifications

Serco North America is seeking an Internal Communications Lead to help shape how we connect, inform, and engage our workforce. This role is responsible for executing and advancing our internal communications approach. They will ensure employees understand our priorities, feel connected to the mission, and see the impact of their work.

Working closely with functional leaders and senior communications leadership, this role sits at the intersection of strategy and execution, translating business priorities into clear, compelling communications that drive alignment and engagement while strengthening culture.

This will be a hyrbid work schedule out of our Herndon, VA office

In this role you will:

Employee Communications

• Develop and execute internal communications plans aligned to business priorities, with messaging aligned to business need, timeliness, and best channel

• Translate complex business initiatives into clear, engaging content for employees

• Lead key communication channels (email, intranet, newsletters, leadership messaging)

Leadership & Stakeholder Support

• Partner with functional leaders (HR, Finance, Operations, Growth, etc.) to support communication needs

• Draft communications including talking points, presentations, and announcements

• Ensure consistent messaging, tone, and employee engagement

• Advise stakeholders on best approach to achieve business objectives and requirements

Events & Employee Experience

• Support planning and execution of internal events (town halls, leadership meetings, employee forums)

• Ensure consistency and quality across communications tied to key moments

• Help create engaging experiences that reinforce culture and connection

Storytelling & Content

• Identify and develop employee success stories and mission impact narratives

• Create compelling content across formats (articles, emails, videos, presentations) in collaboration with members of the Marketing & Communications team

• Contribute to an editorial calendar and communications rhythm

Standards & Templates

• Develop and maintain templates, messaging frameworks, and content standards

• Ensure consistency, clarity, and brand alignment across communications

Measurement & Insights

• Track and report on internal communications effectiveness (engagement, reach, feedback)

• Use data and employee input to refine communications over time

• Support development of a more structured measurement approach

To be successful in this role, you will have:

• U.S Citizenship required

• Bachelors Degree

• Minimum 10 years of experience in internal communications, corporate communications, or related field

• Experience in government contracting industry

• Strong writing, editing, and storytelling skills

• Experience supporting executive communications and enterprise messaging

• Demonstrated ability to manage multiple projects and stakeholders

• Experience with employee communications channels and tools (intranet, email platforms, etc.)

• Ability to travel up to 10%

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .